About Job

Concord Hospitality is seeking a Guest Care Manager to lead our team in delivering exceptional guest service while upholding brand and Concord standards. This role is ideal for a proactive, caring leader who thrives on creating memorable guest experiences, motivating associates, and ensuring operational excellence.

Key Responsibilities:

Lead and motivate staff to ensure guest service remains the driving philosophy of the hotel
Respond promptly to guest needs and resolve concerns with professionalism and care
Ensure all associates are trained in guest service standards, procedures, and service culture
Develop and implement customer service programs to enhance the guest experience
Oversee front desk operations and act as Manager on Duty when required
Partner with the General Manager and Sales team on revenue strategies and new business opportunities
Produce accurate financial reports and assist in revenue management functions
Manage HR functions including recruiting, training, performance evaluations, and retention efforts
Ensure compliance with personnel policies, labor regulations, and key control procedures
Maintain security, safety, and property standards while addressing potential risks

Qualifications:

Previous hotel leadership experience in guest services, front office, or guest relations
Strong leadership, training, and problem-solving skills
Excellent communication and organizational abilities
Knowledge of revenue management and financial reporting
Commitment to fostering a guest-first and associate-first culture

Why Join Concord?
At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

Medical, dental, vision, life, and disability insurance
401(k) with company match
Tuition assistance
Discounted hotel stays
Extensive training and career development opportunities
Eligibility for a performance-based bonus upon attainment of objectives

We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

Inspire greatness in your team

Encourage and support team members to reach their full potential

Create a work environment that is a Great Place to Work for ALL

Lead with integrity, transparency, respect, and professionalism

Care for your team, and their families

We are Concord!

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.