Managed Care Community Connector

6+ Months

Remote

PR: $27/hr

Job Description: THIS IS A REMOTE POSITION WITH REQUIRED FIELD VISITS

HIRING 6-7 TEMPS IN THE NYC AREA, 1 TEMP IN BUFFALO, NY AND 1 TEMP IN SYRACUSE, NY - PLEASE CLEARLY STATE ON RESUME THE REGION WHERE YOUR CANDIDATE RESIDES

TEMP TO HIRE

8:30am-5pm Monday-Friday

WILL NEED LAPTOP, 1 MONITOR AND CABLES TO CONNECT TO LAPTOP FOR TWO SCREENS, HEADSET, KEYBOARD/MOUSE

Must Have Skills:

•

Strong verbal and written communication skills, with the ability to engage compassionately and clearly with members.

• Active listening and empathy to build trust with vulnerable and underserved populations.

• Organizational and time management skills to schedule, conduct and document multiple home visits.

• Ability to work independently in the field while collaborating effectively with Care Management team.

• Cultural Competency and sensitivity when working with diverse backgrounds and community needs.

• Basic proficiency with mobile devices and Microsoft platforms.

• Bilingual is preferred, but not required (Preferred languages: Bengali, Russian, Chinese, or Spanish)

Day to Day Responsibilities:

• Scheduling and conducting in-home visits with members to review care needs and support healthcare goals.

• Act as a trusted community resource by engaging members and connecting them with available services and supports.

• Assist members in understanding and following their care plans in collaboration with Care Managers and healthcare staff.

• Document visits, observations, and member interactions accurately and timely using electronic systems.

• Provide non-clinical field support as the “eyes and ears” for the Healthcare Services team, reporting concerns or barriers to care.

• Support telehealth visits with Care Managers by facilitating technology setup or serving as on-site assistance.

• Maintain regular communication with healthcare staff to ensure continuity of care and follow-up on member needs

• Identify gaps in service, barriers to care, or social determinants of health (such as food insecurity or housing issues) and assist in addressing them.

Required Years of Experience:

Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances

Required Licensure / Education:

Must have a valid driver’s license with good driving record and be able to drive within applicable state or locality with reliable transportation

Job Type: Contract

Pay: $25.00 - $27.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Managed care: 5 years (Preferred)
• Care Reviews: 3 years (Required)
• Care plans: 3 years (Required)
• HIPAA: 1 year (Preferred)

License/Certification:

• Valid New York Driver's License (Required)

Work Location: Remote