About Job

Summary

The Intensive Care Coordinator (ICC) is responsible for coordinating all services and support identified in the youth’s Individual Care Plan (ICP). They are responsible to the Senior Care Coordinator, CSA Assistant Program Director and the CSA Program Director.

**Hiring starts October 2025 - Training for this position will take place in New Bedford, MA for about 1-2 months**

Bachelor's Degree starts at $20.50 per hour / MA Degree starts at $25.00 per hour

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

$1 per hour Language Differential! (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, or Spanish)

Compensation is determined by factors to include evaluating internal equity, individual experience and job value, and aligning with current external market pay to ensure fairness and competitiveness.

Job Responsibilities & Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Completes initial and ongoing training on the use of Wraparound and how it applies to the work that is done with families.
Completes intakes with families once assigned in alignment with provision of service requirements set by MassHealth.
Develops a risk management/safety plan in collaboration with the family and collaterals.
Completes a comprehensive, home-based assessment inclusive of the CANS Assessment and other tools as determined necessary, in collaboration with the family and other providers, which occurs in the youth’s home or another location.
In collaboration with the family and the Family Partner (when applicable), identifies who the family would like to be part of the Care Planning Team (CPT).
Develops and implements a youth- and family-centered Individual Care Plan (ICP) in collaboration with the family and other collaterals.
Facilitates ongoing Care Plan Meetings with the family and other team members.
Monitors, reviews, and updates the ICP to reflect the changing needs of the youth and family.
Makes referrals to community-based support and services as determined by the family at the Care Plan Meeting. Follow-up on referrals is expected.
Maintains regular contact with the family, youth (where appropriate), and other relevant persons in the youth’s life (collaterals). This occurs in a method preferred by the family but is primarily delivered in-person, face-to-face. ICCs are required to meet families at least twice a month in-person.
Identifies natural supports available to the family, in collaboration with the family and the family partner.
Provides family education, advocacy, and support to the family. This is accomplished through means such as assisting with system navigation, supporting and helping the family with the education system by attending school meetings and participating in the development of any school plans/IEP’s; and within other systems such as the courts, state agencies and community organizations.
Identifies and actively assists the youth and family to obtain and monitor the delivery of available services including medical, educational, social, therapeutic, or other services.
Provides after-hours phone support to address urgent child or family crises. Arranges or provides home visit support services after-hours as needed to address urgent child or family crises. Utilizes mobile crisis as determined necessary.
Maintains regular communication with the Care Plan Team members and updates collaterals as needed.
Coordinates services with state agencies, the school system, primary care, and other service providers as indicated on the ICP.
Prepares all necessary reports and documentation of services, including authorizations, Individual Care Plans, and evaluation data.
Engages in robust discharge planning, assisting the youth and family in assessing and accessing other levels of care as clinically appropriate.
Performs other duties as required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and Experience

Care Coordinators must be Master’s level or Bachelor’s level, be experienced in navigating any of the child/family–serving systems and have experience advocating for family members who are involved with behavioral health systems. Care Coordinators must have a valid Massachusetts driver’s license and an automobile. Care Coordinators must be certified in the Massachusetts CANS. Availability during evening/weekend hours is required.

Cultural Competency Qualifications:

Awareness of personal attitudes, beliefs, biases, and assumptions about others
Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
Cultural knowledge of key populations that will be served to address disparities in service delivery
Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Travel Required

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings

Benefits:

Heal and strengthen the lives of children and families
Benefit eligible at 20+ hours
Medical – Harvard Pilgrim/HealthPlans – 75% employer paid for full-time employees
Dental – Delta Dental
EyeMed Vision
AbilitiCBT - FREE TO ALL EMPLOYEES
2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
Generous sick time and personal time
11 paid holidays
Tuition reimbursement – Up to $1,500 per calendar year
Professional Licensure reimbursement (LICSW, LMHC)
Flexible spending accounts – save on medical expenses and dependent care!
401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
100% Employer paid Life Insurance
100% Employer paid Long Term Disability and AD&D
24 hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, BJs membership discounts and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.