Position Information

Under direction, performs casework and provides supervision to assigned staff in the Washoe County District Attorney's Office; reviews casework for compliance with policy, laws and regulations; and performs related work as required.

This is an Open Competitive/Countywide Promotional only recruitment being conducted to fill a current full-time vacancy in the District Attorney's Office. The list established from this recruitment may be used to fill future vacancies as they occur.

This position requires working in the office during the training period, with the option for partial remote work at the discretion of the department after the probation period.

For more information on this position, please see the Job Specification at https://www.washoecounty.gov/humanresources/Careers/jobspecs.php

Minimum Qualifications

Three years of progressively responsible experience in child support services or a closely related human services environment, demonstrating expertise with interviewing clients, providing counseling in public service, conducting comprehensive audits and case reviews for state and federal policy or related regulatory compliance, investigating audit findings, and recommending improvements to web-based case management systems; OR two years of experience equivalent to a Family Support Specialist in Washoe County; OR an equivalent combination of training and experience.

License or Certificate

A valid driver’s license is required at the time of appointment and must be maintained for continued employment in this classification.

Ideal Candidate Statement

The ideal candidate for the Family Support Supervisor position in the Washoe County District Attorney’s Office – Family Support Division is a seasoned professional with a strong background in child support services or related field. They possess demonstrated expertise in casework, regulatory compliance, and staff supervision. This individual is a confident leader who can effectively manage a team, navigate complex legal and procedural frameworks, and contribute to the continuous improvement of operational systems. The ideal candidate will ensure that child support enforcement efforts are carried out efficiently, lawfully, and with empathy toward the families served.

The Ideal Candidate Will

• Have prior experience with child support enforcement
• Possess strong organizational and analytical skills, including auditing
• Maintain safe work practices and promotes a positive team environment
• Demonstrate the ability to take ownership of problems to find solutions
• Demonstrated leadership and supervisory experience, including staff coaching, training, and development
• Have ability to manage multiple priorities and meet deadlines
• Have empathy and professionalism in public interactions
• Have excellent communication skills, both written and verbal
• Be self-motivated and self-starter
• Be proficient with modern office equipment and able to learn new system/software
  
  

Conditions of Employment

The Washoe County Employees Association (WCEA) Supervisory Collective Bargaining Agreement (CBA) covers the Family Support Supervisor position.

Background checks will be conducted on selected applicants through the State of Nevada and the Federal Bureau of Investigation (FBI).

For vacancies at the District Attorney's Office, selected candidates will go through an extensive Background Investigation conducted by the District Attorney's Office and candidates will be required to provide a set of fingerprints

Washoe County requires its employees to reside in the state of Nevada or neighboring California communities such as Truckee, South Lake Tahoe or Susanville as of their first day of work.

Washoe County hires all new employees at the minimum rate of the salary range and eligible employees may receive an annual merit increase of 5% until they reach the maximum salary for the classification. Upon promotion, current Washoe County employees are placed at the minimum rate of the salary range for the higher classification of the new position OR a promotional calculation, whichever is greater.

What Happens Next

• After your application is screened, you will be notified via the email you provided whether you have met the minimum requirements for the position. Those applicants who do not meet the qualifications have one (1) business day to file an appeal and request a review of their qualifications.
• Applicants who meet the minimum requirements will receive an email invitation to take the Professional Level online exam administered remotely; notices will be delivered within 1 week from the closing of the recruitment.
  
  

This exam link will tentatively be delivered via email the week of September 15, 2025, and qualified candidates will have a time limit to complete the exam, within 4 calendar days. **You will be notified if you are eligible to transfer an exam score within 1 week following the closing date of the recruitment.

The exam will evaluate your expertise, knowledge, skills and abilities in the following areas:

• Reading Comprehension
• Written Communication
• Analytical Ability
• Business Math
• Interpersonal and Customer Service Skills
  
  

Pursuant to the Washoe County Personnel Handbook, the Department of Human Resources does not administer an exam when there are less than 20 qualified candidates. Once the recruitment has closed, if there are less than 20 qualified candidates, the exam will be waived and all qualifying candidates will be placed on an unranked eligible list which will be referred to the hiring department. If the exam is scheduled to move forward and less than 20 candidates take the exam as determined by the Department of Human Resources, the exam will be waived. Only those candidates who took the exam or have a transfer score will be placed on an unranked eligible list which will be referred to the hiring department.

• After the exam is completed, you will receive an additional email notifying you of the results. If you pass the examination, you will receive your score and rank. This rank will be used to determine which candidates will be interviewed by departments trying to fill a vacancy.
• Hiring departments schedule interviews from a list of top scoring candidates. If your name is not sent to the hiring department, it will remain on the list for future opportunities as they become available.
• Please be advised you can log in to your NeoGov account and select:
• “Applications” to view a list of the recruitments which you have applied for, your submitted application for each recruitment, a copy of the job listing, and your applicant history for each recruitment.
• “Inbox” to view the notices which have been sent to you for each recruitment
• “Account” to update your contact information. Please note to update your phone number on previously submitted applications you must contact careers@washoecounty.gov .
  
  

If you have any questions regarding the Online Application Process you can find additional information at the following link: https://www.washoecounty.gov/humanresources/faq/online/index.php

Questions: Jessica Gutierrez

jgutierrez@washoecounty.gov

775-328-2096

Veteran Point

Eligible veterans who were honorably discharged from the U.S. Armed Forces shall receive one (1) bonus point upon passing Open Competitive examinations only. In order to be given a bonus point, applicants must attach proof of Honorable Discharge (DD-214 with Classification of Discharge) to the Online Application at time of submission.

Washoe County is proud to be an equal opportunity employer and is committed to a diverse workforce that creates a sense of belonging for all employees and citizens, thereby encouraging persons from all backgrounds and experiences to apply for employment.

Washoe County will recruit, hire, train and promote into all job levels without regard to race, religion or belief, gender, marital status or domestic partnership, familial status, national origin, age, mental or physical disability, pregnancy, sexual orientation, gender expression or identity, genetic information (GINA), veteran status, political affiliation, membership in an employee association or union or any other protected class under applicable federal or state law.