Job Details

Working Title: Individual DSW Provider Enrollment Supervisor
Job Class: Human Services Supervisor 2
Agency: Human Services Dept

• Job ID: 88426
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 08/22/2025
• Closing Date: 09/08/2025
• Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office MMA
• Division/Unit: Health Care Administration / Medicaid and Provider Services
• Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $33.61 - $48.66 / hourly; $70,177 - $101,602 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 216 - Middle Management Association/MMA
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

This position exists to supervise, provide leadership, and direct the delivery of the Direct Support Worker (DSW) team on provider enrollment processing, plan and develop day-to-day operational activities to ensure the unit complies with state and federal requirements.

The person in this position must possess expertise in current provider enrollment, DSW Billing and coverage business processes to be able to represent Medicaid Payment and Provider Services in all DSW planning and implementation processes.

Responsibilities may include:

• Supervise and provide leadership for the overall administrative operations across current DSW programs to envision systems, policy and procedural changes which have the potential to improve internal operations of Provider Eligibility and Compliance as well as the Medicaid Payments and Provider Services Division.
• Provide supervision, expertise and discretion regarding the staff, services, functions, and decisions of the DSW services team within Medicaid Payments and Provider Services Division. Supervise a mix of data management, eligibility, enrollment operations and accountability functions associated with providers enrolling, dis-enrolling and billing for services in the Medicaid Program. Supervise unit operations needed to assist health care providers participating in Minnesota's Medicaid Program.
• Direct staff while operationalizing DSW Services objectives to achieve established goals by monitoring and reviewing the productivity of unit staff; provide advice and guidance on interpretations of team objectives, systems and procedures.
• Plan and develop operational activities to effectively and efficiently align resources with unit objectives and goals; setting priorities for the staff; ensuring that operational procedures are developed and revised.
• Serve as, and represent, Minnesota Health Care Programs at various internal and external stakeholder meetings, as well as department policy committee meetings in order to recommend appropriate action in the areas of project funding, stipulations and program administration related to DSW Services operations.
• Assist the Provider Eligibility and Compliance Unit Manager during annual and ad hoc audits conducted by the OLA, OIG, and internal audits, by gathering data, responding to auditors, implementing and developing corrective action plans

Qualifications

Minimum Qualifications

• Experience as a supervisor, lead worker, team lead, project lead.
• Completion of a State of Minnesota leadership program (e.g. ELI, L4).
• Leading a program or chairing a committee (e.g. ERG) - experience must include:

AND

Three (3) years of advanced professional work experience demonstrating the following:

• Navigating health insurance coverage policies and public health care programs
• Experience with compliance requirements for health care programs
• Experience with and an understanding of the provider industry and service provider roles (community-based, institutional, health plans, counties and tribes)

Preferred Qualifications

• Effective interpersonal and communication skills, including the ability to clearly present complex policy and system information.
• Self-motivation, flexibility and adaptability needed to plan, organize, and set up an integrated operation having multiple functions.
• Solid organizational, tracking and planning skills in order to predict, measure, and evaluate outcomes.
• Global understanding of and ability to apply knowledge relating to Minnesota licensure systems, process, types and applicability.
• Thorough knowledge of DHS’s MMIS II provider file subsystem and how it affects the processing of provider claims.
• Understanding of the structure of Minnesota’s health care provider industry and associated provider roles.
• Understanding of DHS organizational structures, programs and interrelationships with county, federal and other state agencies.
• Develop and modify administrative policies needed to run an operation having customer interface and large scale data management responsibilities.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Cover letters are encouraged.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Chao at chao.lee@state.mn.us

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at kelly.ellich@state.mn.us.

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.

About Human Services Dept

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.