Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

We are looking for a flexible, proactive Manager, Clinical Applications and Product Release to join our Clinical Applications and Product Management team. This person will manage enhancements and development projects from intake through execution and release, helping to ensure our Clinical Applications and Products are ready to support new clients and internal initiatives.

This role will oversee project scoping, capacity planning, and validation testing while serving as a central connection point between the technology team and business stakeholders. The ideal candidate thrives in a fast-paced environment, takes initiative to create and improve processes, and builds strong partnerships across clinical operations, implementation, training, and business services.

Skills Required:

o 5+ years of experience in product or project management, ideally in healthcare or health tech environments.

o Proven ability to manage cross-functional projects from intake through delivery.

o Familiarity with Agile methodologies, user story development, and validation testing.

o Experience managing third-party vendor relationships and projects.

o Strong understanding of clinical applications or product implementation in a healthcare setting (preferred).

o Proficient in project and task management tools such as Jira, Confluence, Asana, Trello, or similar platforms.

o Comfortable with capacity planning, backlog grooming, and progress tracking tools.

Communication & Organizational Skills

o Strong written and verbal communication skills.

o Ability to translate complex business needs into actionable project tasks.

o Detail-oriented, highly organized, and capable of managing multiple priorities simultaneously.

Key Behaviors:

· Project Intake & Planning

· Manage incoming project and enhancement requests from across the business.

· Perform monthly capacity planning and assign upcoming projects based on team availability and expertise.

· Conduct preliminary scoping and requirement gathering with stakeholders.

· Project & Release Management

· Serve as project manager for internal and third-party vendor projects.

· Maintain and update project boards for Clinical Applications and Product teams.

· Track progress across multiple ongoing initiatives, ensuring milestones are met.

· Testing & Validation

· Oversee and support validation testing efforts for all releases.

· Write user stories and test plans; coordinate testing with relevant team members.

· Ensure readiness of Clinical Applications for new client implementations.

· Stakeholder Collaboration

· Build strong working relationships with business services, training and implementation, and clinical operations teams.

· Attend recurring update meetings to represent the Clinical Applications and Product team.

· Communicate timelines, updates, and resource needs to stakeholders regularly.

· Process Improvement

· Identify process gaps and lead efforts to implement structured workflows.

· Standardize intake, scoping, and project tracking procedures to support scalability and efficiency.

Competencies:

· Adaptability: Comfortable navigating ambiguity and shifting priorities in a dynamic environment.

· Initiative: Proactively identifies opportunities for improvement and takes ownership to execute.

· Collaboration: Works effectively across technical and non-technical teams to drive results.

· Problem Solving: Balances analytical thinking with practical solutions to overcome project challenges.

· Leadership: Able to guide team members, facilitate alignment, and keep projects on track with minimal oversight.

· Accountability: Takes responsibility for deadlines, quality, and stakeholder satisfaction.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position