About Job

Job Title & Specialty Area: Care Coordinator RN Diabetes Management
Department: Enterprise Care Management
Location: This position provides system wide support
Shift: Day, Mon - Fri
Job Type: This position is remote, but does require attendance on-site once a week and as needed
Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
Provide family centered disease-specific education and care coordination for program participants from enrollment into the program until completion, through established process. Responsibilities include coordinating telephone contacts to provide developmentally appropriate education. Collaborates among the health care team internally and externally to provide care, referrals and support as necessary. responsible for the collection of clinical data for research used to evaluate quality of care, resource utilization and patient outcomes of the program. Assist with and participate in outreach and advocacy opportunities to increase awareness of disease state.

Responsibilities:

Care Coordination and Telephonic patient Contact: Dependent upon area, but this scope may include limited clinical activities not to exceed six hours per week. Telephonic interactions with patients, physicians, and payers. Care Coordination with regard to managing, referring physicians, payer issues, equipment and medication issues. Coordination of efforts with community agencies, school nurse, day care worker.
Data Collection and Monitoring: Responsible for outcome trending, data collection, data input, and basic calculation (mean).
Community Involvement and Advocacy: Health Fairs, Appropriate professional organization, educational speaking.

WORK EXPERIENCE

At least 4 years related experience required
At least 5 years Clinical Expertise, 2 years in sub-specialty areas preferred
Telephone Triage experience preferred

EDUCATION

BSN required

LICENSES AND CERTIFICATIONS

Current license to practice professional nursing in the State of Texas required
Specialty area certification (AE-C preferred) preferred
Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements preferred

JOB PROFILE

Requires experience in own professional discipline to appropriately apply own knowledge; broadens own professional expertise and acquires higher level skills
Understands key business drivers; uses this understanding to accomplish own work
No supervisory responsibilities but may provide informal guidance to new team members
Solves problems in straightforward situations; analyzes possible solutions using professional/technical experience, judgment and precedents
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Receives a moderate level of guidance and direction
Explains complex information to others in straightforward situations

MANAGEMENT SKILLS

Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
Develop and use collaborative relationships to facilitate the accomplishment of work goals.
Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Effectively manage one's time and resources to ensure that work is completed efficiently.
Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
Assimilate and apply new job-related information in a timely manner.
Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

Employee portion of medical plan premiums are covered after 3 years.
4%-10% employee savings plan match based on tenure
Paid Parental Leave (up to 12 weeks)
Caregiver Leave
Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.