About the Role: Ouverson Sewer & Drains is looking for a detail-oriented, customer-focused Service & Scheduling Coordinator to be the central point of contact for our clients, technicians, and contractors. In this role, you’ll handle incoming calls, schedule services, manage permits, and ensure every project is organized from start to finish.

Compensation
This position offers a competitive hourly wage of $23–$25, based on experience and qualifications.

About Us: At Ouverson Sewer & Drains, we’ve been a trusted, family-owned sewer and water company since 1969, and we’re proud to be in our second generation of leadership. We believe in doing the job right the first time, delivering results quickly, and treating people with honesty and respect. Our reputation is built on strong relationships with metro-area municipalities and loyal customers who know we do what we say we’ll do. When you join our team, you become part of a company where integrity, trust, and quality work are at the heart of everything we do.

Key Responsibilities:

• Answer and direct incoming customer calls with professionalism and a friendly attitude

• Schedule jobs for homeowners and contractors, coordinating with technicians to ensure timely completion

• Prepare and send accurate invoices to customers and contractors

• Pull permits and work with utility companies to arrange locates

• Ensure estimates are sent to clients promptly and follow up as needed

• Respond to customer and contractor emails in a timely, professional manner

• Maintain detailed and accurate job records across multiple computer programs and applications

• Communicate job details, schedule changes, and updates to both customers and the field team

• Track job progress and ensure all required documentation is complete before closing out jobs

• Assist with coordinating emergency or priority jobs to meet customer needs

• Support management with reporting, record-keeping, and other administrative tasks as assigned

Qualifications:

• Proficient with computers, able to navigate multiple applications, scheduling platforms, and Microsoft Office Suite with ease

• Strong organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment

• Self-starter who works well independently and as part of a team

• Excellent communication, interpersonal, and customer service skills

• Proven problem-solving abilities and strong attention to detail

• High school diploma or equivalent required; additional coursework in business administration or related fields is a plus

• Minimum 2 years of experience in service coordination, dispatch, or customer service, preferably in the home service or related industry

• Experience with scheduling and dispatch software (e.g., ServiceTitan) preferred

• Knowledge of Drains & Sewer systems and terminology is an advantage

Interpersonal Qualifications:

• Communication skills – clearly conveying information by phone, email, and in person

• Active listening – understanding customer needs and concerns before responding

• Empathy – showing understanding and patience, especially in stressful situations

• Professionalism – maintaining a courteous, respectful tone with customers, coworkers, and contractors

• Teamwork – collaborating well with colleagues across departments

• Conflict resolution – handling complaints or disagreements calmly and constructively

• Adaptability – adjusting to changes in schedules, priorities, or customer needs without losing composure

Why You’ll Love Working With Us:

• • We live our values. Legendary Service and Legendary Care guide every interaction.

  • Pay that reflects your effort. $18–$24/hour + performance-based pay.

  • Benefits you’ll actually use. Medical, dental, and vision—including fully employer-paid options.

  • Plan for your future. 401(k) with company match.

  
  

Legendary Home Services is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.