This may be the most exciting career opportunity in the wellness and aesthetics industry you'll come across. We're looking to add to our already amazing Mt. Pleasant team! We’re hiring for an experienced Patient Care Coordinator with 1-2 years of front desk, patient experience in a med spa setting. In this role you'll greet new and existing patients, schedule new and current patients for appointments, update our EMR system, check-in and check-out patients, follow up on patient inquiries and ensure an overall great experience for each patient. A great fit is someone with a passion for anti-aging medicine, integrative wellness, and medical aesthetics. This role will have exposure to all facets of the business with career growth opportunities.

The ideal candidate will have recent, previous experience working in a salon, dental or med spa setting with excellent customer service skills, ability to provide a welcoming and relaxing environment for all patients and able to multi-task while paying attention to details. This role is critical to the business and working Saturdays is an important part of the role.

This is an extremely rewarding position for a motivated and experienced individual who is dedicated to constantly growing, learning, and perfecting their skillset. 4Ever Young is a fun, hip, and exciting place to work. We are looking for people who love what they do and want to have an absolute blast doing it!

RESPONSIBILITIES, DUTIES, & EXPECTATIONS

Customer Service

• Maintain high standards of customer service at all times; set an example for the team and go above and beyond to deliver a great experience to every patient.

Front Desk

• Greet every patient with genuine warmth and great energy; offer refreshments; make them glad they decided to come to 4Ever Young.
• Follow 4Ever Young procedures for checking patients in and out. Maintain accurate and complete patient information, including all appropriate consent forms, for all patients.
• Keep the front lobby/waiting area of your center to 4Ever Young standards at all times, including cleanliness, scent, music, lighting, and stocking of products and marketing materials.
• Protect patient privacy; follow HIPAA and medical compliance guidelines as appropriate to your role. This includes handling of patient forms and medical records as well as using your judgment to offer patients private space for questions if needed.
• Answer the phone using 4Ever Young phone procedures; make a plan for phone coverage if you must be away from the desk.

Sales

• Learn 4Ever Young credentialing information for your center; familiarize yourself with basic information about all products and services so you can answer questions.
• Be an enthusiastic ambassador for our products and services – find what you love and share your experience with patients!
• Inform patients of promotions, discounts, and membership programs that may save them money or be a great fit for them. Be prepared to talk about the benefits of the membership program. Proactively offer to add patients to our mailing list or send them info about upcoming promotions.
• Follow up on new leads and inbound requests for appointments and information.

Daily Operations

• Assist as needed with ordering/stocking office supplies, medical supplies, or other center materials.
• Assist as requested with community events or center events/promotions. Track details and guests, order supplies, coordinate with vendors, staff the event, and/or assist in any other capacity as requested by your manager.

Additional Duties

Perform other duties as requested. Be a strong team player with a positive attitude, and do what needs to be done without being asked.

WHAT YOU'LL NEED

• Minimum 1-2 years of experience in a salon/spa setting
• Experience with Zenoti software a HUGE plus
• Proven experience recommending and selling appropriate services.
• Must be a team player, a self-starter, and motivated to grow and develop.
• Stay current on 4Ever Young services & products and industry trends in anti-aging medicine & aesthetics
• A positive attitude and get it done approach
• Reliable transportation to get to/from Towne Centre in Mt. Pleasant

PAY, BENEFITS, & PERKS

Competitive Pay

Product and service discounts

Paid Training

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

Employee discount

Opportunities for advancement

Paid training

Professional development assistance