Our Mission: Lutheran Community Services Northwest partners with individuals, families and communities for health, justice and hope.

About Us Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools and communities. We are privileged to touch lives of all ages, cultures and faiths.

POSITION SUMMARY: The Intake/Access Coordinator plays a crucial role in facilitating the intake and assessment process for individuals seeking multicultural counseling, family and community support services. This position requires excellent organizational and interpersonal skills to effectively coordinate and manage the intake procedures. The Intake Coordinator serves as the initial point of contact for clients, gathering essential information, conducting screenings, and ensuring a smooth transition into the appropriate programs or services.

ESSENTIAL JOB FUNCTIONS:

• Serve as the first point of contact for individuals seeking services, either through phone calls, emails, referrals, or in-person interactions.
• Conduct initial screenings to gather necessary information about the client's needs, history, and current mental health status.
• Triage based on the client's situation to determine appropriate services or level of care.
• Collaborate with clinicians, chemical dependency counselors, and other professionals to ensure accurate assessment and placement of clients.
• Schedule intake appointments for clients and coordinate their enrollment into behavioral health programs or services.
• Collaborate with internal staff and external providers to coordinate referrals and ensure timely access to appropriate services.
• Maintain accurate and up-to-date records of client information, including demographic data, assessment results, and referral details.
• Communicate with clients regarding appointment reminders, required documentation, and any necessary follow-up information.
• Prepare and maintain intake forms, assessment tools, and other necessary documentation for client records and program compliance.
• Enter client information accurately into the electronic health records (EHR) system or any other designated database.
• Generate reports and statistical data related to intake and referral activities, as required by the organization or regulatory agencies.
• Maintain confidentiality and adhere to all relevant privacy regulations, such as HIPAA (Health Insurance Portability and Accountability Act).
• Communicate effectively with clients, families, and referring agencies to address inquiries, provide information, and ensure a positive experience.
• Collaborate with the clinical team to discuss assessment findings, treatment options, and appropriate referrals.
• Stay informed about available behavioral health resources, treatment options, and community programs to provide accurate information and referrals.
• Develop and maintain relationships with community organizations, healthcare providers, and other stakeholders to facilitate seamless referrals and collaborations.
• Maintain compliance with all relevant program/department requirements, including and not limited to adhering to all record-keeping and reporting requirements.
• Model and encourage direct, professional communication among staff members and facilitate development of a positive staff support network.
• Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.
• Other duties as assigned.
  
  

Supervisory Responsibility: none.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience: Bachelor's degree (relating to behavioral science or a related field) is preferred.

Credentials: QMHA or QMHA-R is required.

General Knowledge, Skills and Abilities: Ability to work well under pressure and work effectively in a multicultural setting, demonstrating excellent organizational skills and interpersonal skills. Proficient computer skills and experience with electronic health records (EHR) systems.

Transportation: This position rarely, if ever, requires transportation/travel.

Language Skills: Excellent communication skills with the ability to read, write, and speak in English. Fluency in the additional following language(s): Arabic, Burmese, Dari, French, Karen, Pashto, Rohingya, Spanish, Somali, Swahili, and Ukrainian preferred.

Mathematical: Ability to add, subtract, multiply and divide all units of measure.

Reasoning Ability: Independent judgment and problem-solving abilities.

Clearances: Standard LCSNW criminal clearance, including national sex offender, ORCHARDS, SAM/OIG.

The Perks: We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance. Vacation includes up to 2 weeks in the first year. Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year. A 403(b) Retirement plan, with employer matching after meeting eligibility requirements. Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.

We thank all candidates in advance for their interest in joining the Lutheran Community Services Northwest team. Only those selected for an interview will be contacted.

LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.