Annual Non-Exempt Salary: $37,856 ($20.80)

The mission of the Office of the Long-Term Care Ombudsman is to protect the health, safety, welfare, human and civil rights of people living in nursing homes and adult care facilities. Ombudsmen help long-term care residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life.

Benefits:

• PTO – vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays.
• Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available.
• Wellness program with the ability to earn an additional 3 PTO days a year.
• 401K with up to 10% employer investment.
• Heavily subsidized Health Insurance with co-pays.
• Vision and Dental insurance.
• Flexible Spending Accounts-Medical and Dependent Care.
• Monthly contribution towards dependent care. (to offset childcare costs)
• Company paid Life Insurance and Identity theft protection. (LifeLock)
• Employee Assistance Program.
• Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims.
• Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven.
• Free covered parking.
• Additional benefits available.

Job Duties:

The successful candidate will be expected to:

• Respond, monitor and investigate resident complaints, as necessary
• Ensure program documentation, reports and records are processed meeting all compliance standards
• Participate in outreach activities, program education and public awareness
• Ensure overall program operation and compliance with Federal and State requirements
• Provide training and oversite of current volunteers and recruit new volunteers
• Ensure the ongoing implementation of certification and in-service training for Ombudsman volunteers, conducted in accordance with Program requirements.

Education:

• An Associates or Bachelor’s degree in social work, human services or similar field is preferred.
• A high school diploma or equivalent is required.

Knowledge, Skills & Abilities:

• Experience working with the elderly, services may include mental health and advocacy
• Strong public speaking and customer service skills
• Knowledge of Microsoft Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Driver’s license and personal vehicle for transportation

Travel Required: Yes, within a 4 county catchment area

Location: Utica, NY

LONG TERM CARE OMBUDSMEN are advocates for residents of long-term care facilities. They work to resolve problems and improve resident care, while working to bring about change at the local, state and national levels to improve care overall.

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion or veteran status.