If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Manager of Care Navigation who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on!

What's Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take actio.

We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.

Our Mission

The Rippl Mission is to enable more good days for those living with dementia and their families.

Our Core Values

At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers.

We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we're doing it.

We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we're proving it works.

We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.

We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out—together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.

We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.

Join the movement

We're looking to find other changemakers who are ready to join our movement.

The Role:

The Manager, Care Navigation plays a vital leadership role at Rippl, directly supporting and empowering our Care Navigators to deliver exceptional guidance to patients and caregivers navigating the complex journey of dementia care. Working in close partnership with the Director, Care Coordination, this leader ensures that Rippl's strategic, operational, and clinical quality goals are met or exceeded. Care Navigators are an essential part of our interdisciplinary team working alongside Physicians, Advanced Practice Nurse Practitioners, and Licensed Clinical Social Workers to deliver tailored education, resources, and support. As the Manager, you'll help build and scale a high-performing, mission-driven team that is at the heart of Rippl's innovative care model.

Essential Functions:

Team Leadership & Development

• Supervise a remote team of Care Navigators, including hiring, onboarding, training, coaching and performance management.
• Foster a collaborative, inclusive, and supportive team culture, advocating for Care Navigators and promoting their professional development.
• Provide clinical supervision to Care Navigation team members, offering guidance on scope of practice, case consultation, ethical decision-making, and professional boundaries to ensure high-quality, person-centered support for patients and caregivers.
• Willingness to step in wherever needed to provide direct, hands-on support to the Care Navigator team.
  
  

Operational Ownership & Optimization

• Oversee daily operations of the Care Navigation team to ensure consistent, high-quality support for patients and caregivers.
• Review and optimize processes and workflows, ensuring they are patient-centered, efficient and effective.
• Continuously monitor and resolve technical, operational and quality issues. If unable to resolve, surface to the appropriate department and keep stakeholders informed.
• Conduct quality assurance related activities to monitor and drive excellent service.
• Ensure compliance with all Rippl policies, healthcare regulations, including HIPAA, other data privacy and safety regulations
  
  

Independent Decision-Making

• Closely monitor and report on key performance indicators (KPIs), program requirements and patient retention. Identify trends and use data to inform decision-making and process improvements.
• In partnership with compliance and other departments, respond to grievances and complaints.
  
  

Cross-Functional Leadership

• Work collaboratively with Rippl departments to support achievement of departmental and organizational goals.
• In collaboration with the Director of Care Coordination, ensure all clinical quality metrics are met or exceeded.
  
  

Change Management & Coaching

• Drive the scalability of the team by building foundational infrastructure, implementing innovative solutions and standardizing team processes.
  
  

Qualifications:

• Minimum 3–5 years of experience in healthcare management or care coordination leadership.
• Possess a current, unrestricted clinical license: LCSW, LPC or LMFT
• Preferred experience working with an electronic health record
• Experience managing remote teams is strongly preferred.
• Excellent analytical and problem-solving skills
• Strong organizational, detail oriented and multitasking abilities
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment
• Motivated to go above and beyond for Rippl patients, caregivers and providers, to provide a excellent experience
• Innovative problem-solving skills and a warm, positive attitude
• Positively contributes to a team of Changemakers looking to revolutionize dementia care
  
  

What's in it for you

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible work environment and the opportunity to work from home
• Competitive compensation
• Annual bonus eligibility
• 401(k) plan with a company contribution
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Remote Work stipend
• Generous Paid Time Off
  
  

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: $86,000 - $113,000 depending on experience

Offer of employment is contingent upon successful completion of a background check, drug screen, and all required licensure, credentialing, and related documentation.

We are going to make some very big waves starting with a small Rippl - come join us!