About Us

Avenue 360 Health and Wellness is a 7-site community-based health system designated as a federally qualified health center (FQHC). Avenue 360 provides high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical, dental, behavioral health and social service needs. Our compassionate care extends to those with and without insurance, and we believe income must not determine the level of and access to quality health care. Providing comprehensive, high quality, and caring service is at the core of what we do, whether medical, dental, behavioral health, hospice care, or supportive housing programs.

What we have to offer

Our Compensation Package Includes:

• Generous Paid Time Off- (11 paid holidays per year, 2 Floating Holidays per year, 14 paid Vacation days per year, 4 hours per month of accrued Sick days)
• Medical, Dental, and Vision
• 401K match up to 4%.
• Company paid Life Insurance
• Company paid Short Term and Long-Term Disability
• Employee Assistance Program

Overview:

The H3 Program Team Lead will assist with the day-to-day operational oversight of the agency’s H3 program housing services that are designed to assist homeless and at-risk adults with mental illness, physical disability, and/or substance abuse issues to increase self-sufficiency, maintain housing and transition into mainstream housing with limited or no rental subsidy.

Duties and Responsibilities:

• Provides daily supervision for assigned case managers.
• Assist in training new hires on the program’s internal process, such as Big Batch and Weekly submissions. Assessing participants for eligibility, program appropriateness required documentation,
• Review and audit client electronic (HMIS) files to ensure that complete, detailed, and accurate data is captured in a timely manner, and is completed according to agency, funder requirements.

• Review and audit client hard copy files to ensure accuracy, completeness, and confidentiality ensure that files contain required documents such as homeless verification and verification of disability.
• Develops and Monitors, along with the Service Integration Manager, program policies and procedures to ensure accuracy/correctness and that agency and funder requirements are met.
• Establishes and maintains positive, productive working relationships with property managers/owners, and community partners.
• Manage a caseload of nineteen program participants.
• Assists clients with the housing search and rental application process, and the understanding of Fair Housing laws.
• Assists participants to secure appropriate housing based on household size, composition, geographic preference, and other participant determinants.
• Determine and review case managers’ rent subsidy amounts based on federal guidelines
• Secures all documentation (e.g., W-9 forms, signed lease agreements, identification paperwork, etc.) needed to satisfy hard-copy file requirements.
• Performs Housing Quality Standards (HQS) inspections prior to move-in and as scheduled annually.
• Provides case management services through on-site visits, phone consultations, and home visits.
• Responsible for all data management requirements established for the Homeless Management Information System (HMIS). Enters complete and accurate client information into the electronic file system as per established protocols
• Maintains complete, accurate, and up-to-date participant hard-copy files.
• Develops, in conjunction with client input, individualized service plans that at minimum address residential stability, income, education, and health-related goals.
• Demonstrates a working knowledge of community resources and facilitates linkages to needed services for program participants.
• Prepares and submits check requests for monthly rent/utility assistance in a timely manner.
• Uses objectivity and self-discipline to avoid emotional involvement in situations that may be highly charged.
• Acts as the point person and liaison with The Way Home to address program issues as it relates to referrals, client data, and training requirements.
• Communicates with others (internally and externally) to provide, exchange, or verify information, answer questions, and address client needs and issues.
• Review and approve staff timecards, activity logs, and mileage reimbursement requests. Ensure timely submission of payroll documents to the finance department.
• Completes employee introductory period and annual performance evaluations and ensures timely submission of paperwork to Human Resources.
• Mediates client grievances as per agency and department policies and procedures; approves/denies
• Performs other duties as assigned.

Education, Licensure/Certification:

• Bachelor’s Degree; major in social work or a closely related field preferred.

Experience, Skills/Abilities Related Requirements:

• At least 1 year of case management or customer service experience required.
• 1 year of recent housing experience with local, state and/or federal programs preferred.
• 1 year of experience working with individuals and/or families experiencing homelessness preferred
• Bilingual (English/Spanish) desired excellent analytical skills;
• Proficiency in Microsoft software applications; experience with the Homeless Management Information System (HMIS) desired.
• A demonstrated ability to work independently, set boundaries, prioritize duties, and multitask.

Continuing Education and Training Requirements:

• Participates in trainings required by the agency, funding source(s), and/or as required by licensure if applicable.