Social Services Assistant / Resident Care Coordinator

Position Summary:
The Social Services Assistant / Resident Care Coordinator plays a vital role in supporting the emotional, social, and transitional needs of our residents. Working closely with the Social Services Director and interdisciplinary teams, this role helps ensure high-quality care planning and resident advocacy throughout their stay. Position starting at $20/hr increased based on skills and experience

Key Responsibilities may Include (but are not limited to):

Resident Admissions & Assessments

• Assist the Social Services Director with admission evaluations, including social history assessments, BIMS, and communication evaluations

• Prepare rooms and welcome new residents upon arrival

• Provide key information and support to families during the admission process

Care Planning & Coordination

• Compile and analyze resident concerns, needs, and goals related to social services

• Help implement individualized social service care plans

• Participate in care conferences for new and long-term residents (quarterly or as needed), ensuring case managers and family/friends are invited and involved

Legal & Financial Support

• Support residents in managing financial and legal matters, including navigating insurance and Medicaid/Medicare services

• Provide guidance with Advanced Directives, Health Care Proxy, and Power of Attorney (POA) documents

Resident Advocacy & Psychosocial Support

• Help ensure each resident’s emotional and social needs are supported and addressed consistently

• Assist with PASRR screenings during admission and as needed

• Assist in responding to and resolving resident and family grievances

Assist with Discharge Planning

• Coordinate post-discharge services such as:

  • Home Health Services

  • PT/OT (Physical and Occupational Therapy)

  • In-home caregivers and related support

Team Support

• Support the Social Services Director with documentation and daily resident follow-ups

• Assist in maintaining compliance with regulatory guidelines and facility policies

• Foster a compassionate and welcoming environment for residents, families, and staff

This role is essential for ensuring a smooth, supportive, and person-centered experience for residents—from admission to discharge.

Requirements:

• Long Term Care Experience Required
• Minimum of an Associate Degree
• Great customer service skills
• Passion to work with the aging population
• Great communications skills

Why Madison Health and Rehab?

Become a part of a Team that enthusiastically supports, recognizes and rewards our team of caring professionals to ensure the best possible outcomes for those entrusted to our care. We offer:

• Competitive pay- Position starting at $20/hr increased based on skills and experience
• Early wage access through Tapcheck
• Year-round employee appreciation events
• Employee Referral Program
• PTO and Holiday Pay
• 401K
• Career growth opportunities
• Health, Dental, and Vision Benefits
• Life and Disability Insurance

And so much more!

The Vision of Madison Health and Rehab is to transform every residents experience through a culture of dignity, kindness, individuality and excellence as follows:

Dignity: Every resident, family and staff member will receive the respect they deserve

Kindness: Treat every resident as if they were your own parent or grandparent

Individuality: Every resident has a life story that we want to hear and understand

Excellence: Every resident will receive superior care by qualified professionals

Madison Health and Rehab is committed to providing the best for our employees, benefits may vary based on the status of the employee. Pay is based on the years of experience. Please see facility for more details.

We’re an equal opportunity employer (EOE). All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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