About Us:
We are a mission-driven organization committed to supporting older adults, family caregivers, and veterans through person-centered care and access to community resources. We are seeking a dedicated and compassionate Care Manager to serve in our National Family Caregiver, Alzheimer's Respite Care, and Veterans programs, providing essential support to caregivers and their loved ones.

Job Summary:
The Care Manager is responsible for assessing client needs, developing individualized care plans, and coordinating services that promote independence and well-being. This role emphasizes caregiver support and advocacy within an atmosphere of respect, empathy, and collaboration.

This position Full Time- 35 hours a week.

Key Responsibilities:

• Serve as the primary contact for clients and their family caregivers.
• Conduct initial in-home assessments, reassessments, and develop care plans.
• Provide program information and explain care options to caregivers and clients.
• Coordinate service delivery and collaborate with all involved providers.
• Authorize service orders and monitor ongoing care needs.
• Avoid duplication of services and ensure timely discontinuation when appropriate.
• Maintain detailed documentation of care plans, progress notes, and client records.
• Advocate for clients and offer crisis intervention and referral support.
• Assist with documentation for CHCPE/CFC and other relevant programs.
• Build strong working relationships with hospitals, social workers, senior centers, and other stakeholders.
• Participate in outreach and education for caregiver and respite services.
• Report suspected abuse, neglect, or exploitation in accordance with DSS guidelines.

Qualifications:

• Bachelor’s degree in nursing, social work, public health, human services, or a related field.
• At least two years of experience in healthcare or human services.
• Strong skills in interviewing, assessment, and care planning.
• Knowledge of disabilities, family dynamics, and available community resources.
• Ability to evaluate, negotiate, and plan care across complex systems.
• Compassionate and person-centered approach to service delivery.
• Valid driver’s license and reliable transportation required.
• Proficiency with computers and ability to use a laptop in the field.
• Second language is a plus.

Why Join Us?

• Meaningful work that supports family caregivers and veterans
• Supportive and collaborative team environment
• Opportunities for growth and professional development
• Mileage reimbursement and travel within a manageable service area

Mail or email resume to Loretta Reed, HR Director, WCAAA, 84 Progress Lane, Waterbury, CT 06705 or lreed@wcaaa.org.

WCAAA is an Equal Opportunity Employer

Job Type: Full-time

Pay: Up to $47,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person