Job Summary
Promote the goals and core values of Agency by demonstrating professional and ethical work practices while fostering excellence in both client and caregiver needs and satisfaction. Coordinate the day-to-day scheduling of caregivers to fulfill the service needs of our Home Care Services clients. Ensure any open schedules due to caregiver call-offs are filled timely. Ensure the appropriate match of caregiver skillsets and client needs. Enter schedules timely and inform all relevant parties. Work with HR Recruiter to ensure sufficient staff to meet current needs. Complete various administrative tasks related to payroll, billing, and maintaining a current database of our caregivers.

Responsibilities

• Schedule hourly and live-in shifts for new and current clients quickly and efficiently from the pool of APC caregivers utilizing provided systems to fulfill the service needs of clients.
• Ensure the caregiver assigned has the appropriate skillset to meet the needs of the client.
• Provide alternative coverage to ensure services remain uninterrupted for service changes or for illness, vacation, or leaves of absence by caregivers.
• Enter schedule times and rates for the appropriate client and caregiver timely and accurately in the database for payroll and billing.
• Provide written documentation via text confirming caregiver schedules, including addresses, rates, days and times.
• Communicate to Case Managers the caregivers scheduled, as well as any requests off.
• Manage call-offs quickly and efficiently
• Provide on-call assistance early mornings and evenings as needed for call-offs
• Communicate and collaborate with the entire scheduling team to ensure smooth exchange and duties completed.
• Ensure scheduled caregivers who missed clocking in or out are contacted and schedules updated as appropriate. Provide education and coaching to caregivers on clocking in and out as needed.
• Work to ensure overtime spending is minimized and that resources are utilized in a manner consistent with good stewardship.
• Maintain and maximize staff availability to efficiently meet client and caregiver schedule needs.
• Assist HR with caregiver recruitment and retention efforts
• Provide feedback to HR and Operations Managers about caregiver performance, including tardiness, illnesses or corrective action needed
• Update schedules to reflect caregiver call-offs for tracking purposes and provide feedback for caregiver annual reviews.
• Promote and maintain positive relationships with caregivers, clients, and vendors by communicating clearly, professionally and regularly with them.
• Ensure information regarding clients and caregivers are maintained accurately in databases and internal spreadsheets.
• Assist in administrative tasks including file maintenance, billing and payroll preparation, and other projects.
• Maintains a high degree of confidentiality at all times with regards to client and caregiver protected information.
• All other duties as assigned.

Qualifications

• High school diploma; six months clerical experience and/or training; or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Ability to read, comprehend and interpret documents in English such as safety procedures, general office procedures, and operational manuals.
• Ability to write routine reports and correspondence.
• Ability to speak English effectively to employees, customers, and other individuals.
• Ability to respond effectively to sensitive inquiries or complaints.
• Possess basic personal computer skills and ability to utilize various software programs.
• WellSky Personal Care software experience is preferred.
• Home care experience is preferred.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Paid training

Work Location: In person