About Job

Josselyn, a nonprofit community mental health center, has been serving people since 1951 when Dr. Irene Josselyn saw a need for kids and families to get help without worrying about the cost. Today, Josselyn is known for its excellent mental health care, offering outpatient therapy, psychiatry, case management, employment support and intensive programs for youth. With 6 locations in northern Cook and Lake County, Josselyn is a high-quality affordable option serving more than 7,500 people annually. Due to our excellent programming, depth and breadth of services, financial strength, staffing and outstanding leadership, Josselyn was honored in June 2025 by being the only nonprofit named to Crain’s Chicago Business Fast 50 list for the second consecutive year.

Job Summary

The Community Support Specialist will provide skill-based education and coaching to youth/family clients at Josselyn. CSS will utilize Camp Neeka/SEL curriculum and skill activities to provide targeted support for clients. Clients will be referred to CSS from Josselyn’s youth programming, including but not limited to, Camp Neeka, SEL programming and IOP. Part of this role is supporting youth programming with intake and assessments needs,; this includes supporting camp Neeka assessments. Due to the nature of the work and possible scheduling barriers, CSS may need to support other Josselyn intake/assessment needs and other Josselyn CSS requests- possibly including adult clients- to reach productivity expectations. CSS will prepare skill-based programming during non-direct hours. Over the summer CSS will be providing services at Josselyn’s Camp Neeka locations.

Schedule and Compensation

Monday - Friday, 11am - 7pm
$40,000 - $45,000 based on experience

Essential Responsibilities and Metrics

Provides high-quality service and maintains 50% direct service hours per month
Provide skill-based education for clients within the community or virtually
Coordinate scheduling with client families and school hours/schedules
Complete Service Ticket/Progress Note within three working days of day of service
Under direction of therapist and client treatment, the CSS will provide clients skill education print outs that are focused on understanding skill-based strategies within three business days of completed provider note and recommendations
Timely completion of client onboarding process after initial evaluation (telehealth education, client portal support, schedule follow up appointments as needed, review necessary documentation and department expectations)
Work collaboratively with the MHE team and Josselyn CSS team to ensure productivity and client requests are being met cross departmentally.

Qualifications