About Us

We are a growing, multi-state mental health therapy practice committed to delivering high-quality, client-centered care. With over 60 team members across clinical and operational roles, we provide services through an out-of-network model and operate in several locations including Maryland, Virginia, DC, New Jersey, New York, and Florida.

We are seeking a dynamic and detail-oriented Intake Coordinator to oversee and optimize the day-to-day client services tasks of the business. This role is ideal for someone who thrives in a fast-paced environment and possesses strong organizational and multitasking abilities. This role offers opportunities for professional growth and advancement within the company.

Key Responsibilities:

Team Collaboration

• Serve as a liaison between clients, therapists, and administrative staff as needed.
• Support the Intake team, Customer Service team, and Operations team as needed.
• Coordinate daily tasks, such as organization of shared email, with Intake Coordinators and step in to assist with client inquiries when needed. 

Client Experience & Service

• Serve as the primary form of contact for current clients via various channels such phone calls, emails, and text messages. 
• Manage day-to-day tasks related to customer service tasks related to client paperwork billing, and insurance, ensuring accuracy and consistency. 
• Handle client concerns, billing questions, and feedback in a timely and professional manner and escalate as necessary. 
• Support initiatives to improve client experience and implement satisfaction tracking systems.
• Provide customer service that is empathetic, responsive, and aligned with the company’s values.

Client Billing, Paperwork and Insurance

• Assist with daily billing operations such as updating payment information and resolving outstanding balances.
• Coordinate accurate and timely delivery of courtesy claims submission to insurers and Superbills and billing statements to clients as needed. 
• Assist with processing and maintaining necessary and accurate client paperwork, including intake forms, Superbills, and Good Faith Estimates. 
• Maintain accurate records in the practice’s customer relationship manager (CRM) system and electronic health records (EHR) system, and other operational systems as needed. 

Why Join Us

• Be part of a mission-driven, clinician-founded company
• Help build scalable systems that support compassionate mental health care
• Collaborate with a strong leadership team and have a visible impact on practice growth

Compensation and Benefits

• This full-time position offers a pay range of $37,440–$43,680 annually. We provide a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) retirement plan with a 3% company contribution; paid time off; and other non-health related benefits.