Summary

The Community Liaison develops and maintains the organization’s census by coordinating resident admissions and transitions across The Orchards’ properties, Harvest Therapy, and Recovery lines of business. The Community Liaison will work in coordination with The Director of Marketing and PR to aid in the implementation of the public and customer awareness activities for the campuses. Cultivates campus and community relationships by communicating and advising on the services provided by The Orchards.

Essential Duties and Responsibilities:

Attention to detail and teamwork with the following and all other duties and responsibilities assigned.

1.Work in conjunction with the interdisciplinary teams of The Orchards to properly screen for service appropriateness, verify payer source, and placement of residents into the proper level of care following GYR protocol.

2.Act as a liaison between The Orchards facilities and physicians, case managers, family members, health care professionals, discharge planners, etc. to coordinate and execute referral’s admission into the campus facilities.

3Visit potential and current customers at their current setting – hospital, home, LTACH, IRF, etc., and discuss SNF/NF admission including upfront costs such as co-pays, out of pocket max, etc.

4.Manage campus inquiries in a timely and efficient manner, distribute literature, and conduct tours as required.

5.Be a resource to all residents and family members for questions regarding the admission process, financing opportunities, service options and general campus operations

6.Establish and maintain potential referring relationships with external stakeholders such as health care professionals, clubs, hospitals, senior centers, etc.

7.Communicate pertinent incoming admission information such as estimated arrival time, special equipment, special conditions etc. to the admissions department and to the receiving buildings operational team.

8.Conduct marketing presentations and educational events to case managers, social workers, discharge planners, physician’s offices, civic groups, etc.

9.Assist in the execution of The Orchards marketing and sales plans.

10.Assist with the development and monitoring of the department budget.

Other Responsibilities:

1.Assist in content development for marketing brochures, newsletters, social media and website.

2.Provide marketing support by visiting surrounding communities to develop a network of contacts and create awareness of The Orchards’ properties and services offered.

3.Assist in the planning and successful implementation of events, identify and manage opportunities that create awareness for potential new clients and increase goodwill amongst current customers of The Orchards.

4.Provide Backup Coverage for other team members of the admission process upon request.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Bachelor’s degree, Associate’s degree or Diploma in Nursing; or equivalent combination of education and experience. Knowledge of reimbursement programs such as Medicare as well as managed care plans. Previous sales experience preferred. Clinical education or experience is preferred.

Language Skills Ability to read and interpret industry publications, procedure manuals, or governmental regulations and publications. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from The Orchards at Foxcrest management, residents, family members, employees and outside business contacts

Mathematical Skills: Ability to add, subtract, multiply, and divide using units of American money. Ability to calculate figures and amounts such as discounts, interest, percentages, and fractions.

Reasoning Ability Ability to solve practical problems and deal with several concrete variables in standardized situations. Ability to draw valid conclusions and interpret a variety of technical written and verbal instructions from supervisor and residents. Ability to interpret and follow instructions furnished as diagrams (flow charts of processes) and schedules (calendars and spreadsheets of tasks to be performed).

Computer Skills: Spreadsheet, word processing and publishing software, Internet and computer research techniques.

Certificates, Licenses, Registrations: Active Nursing License (Preferred); Valid Driver’s License

Other Skills and Abilities: Interpersonal skill and Listening Skills.

Medical Screenings: A Physical is required upon hire and Tuberculosis screen is required annually.

Mental Abilities: * The ability to get along with others* The ability to concentrate for extended periods of time* The ability to shift focus from one task to another* The ability to prioritize tasks effectively.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at a desk; use hands to finger, handle, or feel when using the computer or telephone; and talk or hear when interacting with various individuals. The employee frequently is required to reach with hands and arms for binders and files. The employee is frequently required to stand when talking with staff and residents and/or families; walk from one area of the campus to another; and stoop or crouch to place items in or get items from low drawers or shelves. The employee must occasionally lift and/or move up to 25 pounds, which is generally office supplies such as boxes of paper, files, and forms. Specific vision abilities required by this job include: close vision for computer and paper detail work; color vision for color-coded spreadsheets or documents; and ability to adjust focus from the computer to the desk or office area. Employee must have the ability to travel and some weekend/evening availability.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions when having to go outdoors to get to the main building, the mail room, and other offices and traveling outside. The noise level in the work environment is usually moderate because it is an office setting with business machines operating, phones ringing, light traffic, and people talking.

The Orchards is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

As part of The Orchards team, you can help our residents experience the best service and quality care during their nursing home, assisted living, rehab and independent living stays. At The Orchards, we care for mind, bodies and souls.