JOB SUMMARY

The Qualified Mental Health Professional (QMHP) is a Master’s level clinician responsible for delivering high-quality, culturally competent, person-centered behavioral health services. This includes emergency mental health assessments, crisis intervention, stabilization services, brief therapy, and care coordination for adults experiencing mental health or co-occurring disorders. The QMHP will operate both in office and community-based settings to ensure access to services in the least restrictive environment, promote recovery, and link individuals to needed resources.

This position operates on one of two 12-hour shifts (7:00 AM–7:00 PM or 7:00 PM–7:00 AM) and requires rotational weekend and on-call coverage.

JOB DUTIES

• Provide immediate mental health crisis intervention, stabilization, and linkage services in response to community and site-based referrals.
• Conduct comprehensive psychosocial assessments (e.g., IM+CANS, LOCUS) to evaluate mental and physical health status and service needs.
• Establish provisional DSM-5 diagnoses based on assessment results.
• Develop individualized service plans that reflect person-centered goals and support recovery-oriented outcomes.
• Deliver individual, group, and family therapy using evidence-based modalities (e.g., CBT, DBT, MI) as clinically appropriate.
• Participate in Mobile Crisis Response by responding to crisis calls in the community within 45–60 minutes of dispatch.
• Work collaboratively with interdisciplinary teams including psychiatrists, nurses, case managers, outreach workers, and external partners (e.g., CPD, DCFS, hospitals).
• Provide clinical documentation in compliance with Rule 132, Medicaid guidelines, and internal agency policy.
• Assist with hospitalization procedures when clinically indicated and ensure linkage to outpatient care upon discharge.
• Advocate for client rights, coordinate referrals and transitions of care, and help bridge service gaps through collaboration with community partners.
• Participate in required supervision, meetings, clinical case reviews, and ongoing professional development.
• Work rotational weekends and on-call shifts as scheduled.
• Other duties as assigned

QUALIFICATIONS

• Master’s Degree in Social Work, Psychology, Counseling, or other related human service field.
• Must meet the Illinois criteria for a Qualified Mental Health Professional (QMHP).
• Minimum two (2) years of experience in community mental health, crisis response, or emergency psychiatric services.
• Knowledge of DSM-5, LOCUS, Rule 132, and the Illinois Mental Health Code.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook), Adobe, and electronic health record systems.
• Ability to work with diverse populations and in non-traditional settings.
• Strong problem-solving, de-escalation, and communication skills.
• Reliable transportation, valid driver’s license, and vehicle insurance required.

SMART GOALS

• Complete all clinical documentation (including IM+CANS, LOCUS, Crisis Plans, and service notes) within the required timeframes as defined by Rule 132 and internal policy, maintaining at least 95% compliance as verified by monthly chart audits.

• Respond to 100% of mobile crisis dispatches within 45–60 minutes, with follow-up documentation and linkage completed within 24 hours, ensuring continuity of care and reducing unnecessary ER visits or inpatient admissions.

• Maintain active engagement with a minimum of 85% of assigned clients through individualized service plans, with at least one documented client contact per week and consistent progress monitoring using evidence-based tools (e.g., LOCUS outcomes or recovery metrics).

WORKING CONDITIONS

The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one’s senses, and mental demands.) None known.

PHYSICAL REQUIREMENTS

• Moderate physical activity, may include lifting up to 50 lbs and prolonged periods of walking/standing.
• Work is performed in both office and field-based environments.
• Must be comfortable responding to individuals in emotional distress or psychiatric crisis.

EMPLOYMENT CONDITIONS

This job description is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the duties as described. This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed.

BENEFITS

• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan
• Paid Time Off (PTO) & Paid Holidays
• Life Insurance & Disability Coverage
• Tuition Reimbursement & Professional Development Opportunities
• Wellness Programs & Employee Assistance Programs (EAP)

Equal Employment Opportunity (EEO) Statement

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Join our Team!

Are you passionate about supporting individuals through crisis and helping them achieve mental wellness? Join our dedicated team of behavioral health professionals committed to delivering compassionate, person-centered care in both community and clinical settings. As a Qualified Mental Health Professional (QMHP), you'll play a vital role in crisis response, assessment, and recovery-focused treatment planning. If you're looking for a purpose-driven role in a supportive, mission-based organization, we welcome your application.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.