Job Title: Home Care Intake Coordinator

Reports To: CEO Designee

Employment Type: Full-Time

Position Summary:

Alpha Comfort Care Seeks an Intake Coordinator who would be responsible for coordinating the admission of new patients to home care services. This role serves as the first point of contact for referrals, gathers necessary patient information, verifies insurance coverage, ensures compliance with regulatory standards, and works closely with clinical and administrative teams to ensure timely and accurate service initiation.

Key Responsibilities:

• Receive and process referrals from hospitals, physicians, case managers, and other referral sources
• Work collaboratively with Field Marketers.
• Collect demographic, clinical, and insurance information accurately and completely
• Communicate with patients, families, physicians, and referral sources to coordinate intake and start of care
• Verify insurance eligibility and benefits; obtain prior authorizations when required
• Maintain compliance with HIPAA and other regulatory guidelines
• Collaborate with the clinical team to ensure smooth transition from intake to service delivery
• Document intake information in the electronic medical record (EMR) system
• Follow up on incomplete referrals and pending documentation
• Track and report referral data and trends to management
• Provide excellent customer service and respond to all inquiries in a timely and professional manner.

Qualifications:

• bachelor’s degree Required
• Experience in home care, healthcare intake, medical office, or related field preferred.
• Strong knowledge of home care services, insurance processes, and healthcare terminology.
• Excellent communication, organization, and time-management skills.
• Ability to multitask and work in a fast-paced environment.

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• Health insurance
• Paid time off

Ability to Commute:

• Atlanta, GA 30349 (Required)

Ability to Relocate:

• Atlanta, GA 30349: Relocate before starting work (Required)

Work Location: In person