• Excel in written and verbal communication, with superb listening skills and attention to detail.
• Approach each client interaction with empathy, compassion, and excellent customer service.
• Thrive in a collaborative environment, demonstrating an innovative problem-solving mindset.
• Be knowledgeable about health and social service programs, including rural transportation, options counseling, and care management programs.

• Conduct face-to-face assessments to evaluate the social, emotional, and environmental needs of clients, determining eligibility for services within established timeframes.
• Develop and implement care plans, connecting clients with essential services while adhering to State and Federal guidelines.
• Monitor and ensure the quality of in-home and community services, taking proactive measures to address any challenges.
• Reassess clients and update care plans as required, maintaining compliance with all applicable policies.
• Document client interactions promptly and thoroughly to uphold the highest standards of care and accountability.
• Collaborate with clients, family members, caregivers, and service providers to successfully execute care plans.
• Stay informed about health and social service programs across local, State, and Federal levels.
• Participate in team-building activities, professional development, and agency-prescribed continuing education.

• A strong background in health and social services, with the ability to navigate complex program requirements at local, State, and Federal levels.
• Proven ability to meet deadlines, complete detailed documentation, and manage multiple responsibilities effectively.
• A commitment to servant leadership and maintaining a safe, supportive work environment.
• Must be one of the following education/work experiences: An Registered Nurse; OR Bachelor's degree in Social Work, Psychology, Counseling, Gerontology, Nursing, or Health and Human Services; OR Bachelor's degree in any filed with a minimum of 2 years full time, direct service experience with the elderly or disabled; OR Masters's Degree in Social Work, Psychology, Counseling, Gerontology, Nursing, or Health and Human Services; OR Associate's Degree in Nursing; OR Associate's Degree in any field with a minimum of 4 years full time, direct service experience with the elderly or disabled.

Join a team where your passion makes a real impact! Thrive West Central is searching for a compassionate and driven Care Manager to empower elderly and disabled individuals with the support they deserve. As part of our mission-driven organization, you'll play a vital role in improving lives and strengthening communities in West Central Indiana. We value innovative problem-solving, exceptional service, and meaningful collaboration—because together, we create lasting change. If you're ready to turn your empathy into action, this is your opportunity to make a difference