We’re Hiring: Workforce Development Career Counselor

About the Role

As a Career Counselor, you'll manage a caseload of approximately 100 participants, guiding them through job readiness, training, placement, and retention. You'll play a critical role in improving the economic stability of individuals facing employment challenges due to mental health, substance abuse recovery, homelessness, or other systemic barriers.

Key Responsibilities

✅ Support participants through all phases of Workforce Opportunities (WfO) services

✅ Conduct assessments and develop individualized service plans

✅ Maintain regular outreach (biweekly minimum) and document progress

✅ Connect clients to HSE, ESOL, training, and higher education opportunities

✅ Assist with resume development, mock interviews, and job readiness portfolios

✅ Collaborate with Employment Specialists to respond to job leads and refer clients

✅ Conduct independent job search assistance and employer referrals

✅ Provide job retention and re-placement support for up to 2 years post-employment

✅ Maintain accurate, up-to-date records in AWARDS and report progress/outcomes

✅ Serve clients across up to two sites as needed

Qualifications

???? Bachelor’s degree required

???? 2+ years in workforce development, case management, or related services

???? Willingness and ability to travel throughout the five boroughs

???? Experience with mental health/substance abuse recovery and/or homelessness preferred

???? Experience supporting individuals with disabilities or complex barriers to employment

???? Strong computer literacy and communication skills

???? Familiarity with the AWARDS system is a plus

???? Team-oriented with a collaborative approach to service delivery

???? Proven ability to help job seekers secure and retain employment