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Client Care Manager – Be the Bridge Between Families and Quality Care

Home Instead
place Fort Mitchell, 41000
local_atm $52.8K - $61.1K a year
work_outline
Full Time

About Job

Are you the caring leader we’re looking for?
Do you love working with people and managing a fast-paced, mission-driven team?

Before You Apply! Do You Qualify?

  • You have experience in home care, health care, or the senior-related industry (or equivalent education and work experience)?
  • You have managerial or supervisory experience (preferred, not required)?
  • You have strong computer and Microsoft Office skills?
  • You’re confident training others and have knowledge of personal care services?
  • You’re organized, detail-oriented, and can prioritize your workload independently?
  • You have a valid driver’s license, current auto insurance, and a clean driving record?
  • You can pass a criminal background check?
  • You have at least an associate’s degree?

Sound like You? Click the Apply Now Button on Indeed!

Your Schedule!

(8:30am – 5:00pm) Monday – Friday
Plus occasional on-call coordination outside of business hours

Your Responsibilities!

  • Maintain ongoing communication and follow-up with potential clients and families
  • Conduct client/CAREGiver introductions for every new client and every new CAREGiver
  • Create and update client and responsible party records from quality assurance visits
  • Plan and execute a regular schedule for quality assurance home visits
  • Adjust service plans as client needs evolve to ensure ongoing satisfaction
  • Address and help resolve client/family issues as they arise
  • Monitor, log, and support all client and CAREGiver activity using our software
  • Provide ongoing coaching, support, and training to CAREGivers
  • Assist as a trainer for various caregiving topics
  • Participate in quarterly CAREGiver meetings
  • Demonstrate open, effective communication in a team-focused environment
  • Manage and support the Client Care team
  • Reflect company values and follow all policies and procedures

Your Benefits!

  • Use of Company Car
  • Paid Time Off
  • 401(k) Retirement Plan with Employer Match
  • Dental and Vision Insurance
  • AFLAC Short-Term Disability and Accident Insurance
  • Consistent Monday – Friday Schedule

Join the most compassionate In-Home Care Agency around Fort Mitchell, KY!

Click Apply on Indeed – We’d love to hear from you!

Job Type: Full-time

Benefits:

  • 401(k) matching
  • Dental insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: In person