Job Title: Care Coordinator
Location: Columbus Park Dental, 40 West 72nd Street, 10023
Job Type: Full-Time
Schedule: Monday-Thursday, 10am-6pm, Friday 8am-4pm

About Columbus Park Dental

At Columbus Park Dental, we are committed to delivering compassionate, exceptional dental care in the heart of the Upper West Side. Our state-of-the art storefront offices and high-touch personalized care are designed to make patients feel comfortable and at ease.

We are a growing, super collaborative, female-founded practice focused on delivering trusted patient care and a compassionate, seamless experience.

We believe that every patient interaction matters, and our front desk team plays a crucial role in creating that first, and lasting impression.

We’re currently looking for a Care Coordinator who is warm, organized, and enthusiastic about joining a dynamic team focused on delivering the very best patient care.

We’re looking for a warm, highly organized Care Coordinator who is enthusiastic about creating exceptional patient experiences and excited to be part of a dynamic, collaborative dental team.

Position Summary

The Care Coordinator is the face of our practice and the first point of contact for patients. In this role, you’ll manage the front desk ensuring that every patient feels welcome and supported from check-in to check-out. You will also be responsible for presenting treatment plans clearly and confidently, ensuring patients have a comprehensive understanding of their care options.

Responsibilities

- Greet and support patients throughout their visit to ensure a smooth, welcoming experience

- Acts as the communication hub between patients, providers and other team members including managing incoming calls, emails, and other office correspondence

- Coordinate provider schedules and manage patient appointments efficiently to optimize chair time

- Verify insurance coverage, obtain pre-authorizations, decipher and understand EOBs, and assist with patient billing and payments

- Present treatment plans clearly and guide patients through insurance and financial options

- Maintain accurate patient records and ensure HIPAA compliance

- Help support the general operations of the office and help deliver the high standards of care, communication and office presentation

Qualifications

- Previous experience working at a dental front desk

- Experience with Dentrix or comparable dental software

- Ability to communicate effectively and confidently with a diverse patient population

- Attention to detail and strong organizational skills

- Capable of working efficiently in a fast-paced environment

- Able to work collaboratively as part of a team

What We Offer

- Competitive pay

- Paid time off and ability to be flexible with schedules

- Employee discounts for dental care

- Supportive team environment with opportunities for professional development

Job Types: Full-time, Part-time

Pay: $26.00 - $32.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid time off
• Paid training

Work Location: In person