Join our team as a Patient Care Coordinator!

Are you passionate about providing exceptional customer service? Do you thrive in a role where you can be independent and take initiative? We are seeking a full-time Patient Care Coordinator to join our front office team at Audiology Associates. We offer a competitive hourly wage, benefits, and a welcoming, professional atmosphere that fosters a great culture.

At Audiology Associates started serving the hearing healthcare needs of the Lexington community and have grown throughout the region, employing a staff of diverse and caring individuals. We offer top-of-the-line technologies when it comes to hearing aids and work closely with our patients to determine the solutions that work best for their hearing and lifestyle needs.

Why You'll Love This Role:

• Friendly Atmosphere: Join a team that values warmth and friendliness.
• Professional Growth: We prioritize a positive attitude and personality traits along with experience.
• Supportive Culture: Work with teammates who are dedicated, helpful, and always ready to pitch in.

What You'll Do Day-to-Day:

• Greet Visitors: Welcome patients and other visitors warmly.
• Manage Calls: Answer phones promptly and courteously, converting inquiries into scheduled appointments.
• Update Records: Enter and update patient information, handle invoices, receive funds, and process payments.
• Build Relationships: Maintain excellent working relationships with patients, vendors, and colleagues.

Ideal Candidate Traits:

• People Person: Warm, friendly, and able to convey that warmth, even over the phone. Brings a positive attitude and light-heartedness to a fast-paced office.
• Compassionate: Patient and helpful, especially with our predominantly senior patients.
• Calm Under Pressure: Even-tempered and pleasant, no matter the situation.
• Dedicated Team Player: Committed, reliable, and always willing to help without being asked.
• Detail-Oriented: Accurate, organized, able to prioritize, and holds high standards for quality work.
• Professional Communication: Able to communicate clearly and effectively both written and verbally and in a professional manner.
• Problem Solver: A self-starter who can work independently, takes responsibility, and finds constructive solutions.
• Eager to Learn: Open to feedback and always looking for ways to improve.
• Punctual: Consistent and reliable attendance.
• Flexibility: This position offers a wide range of tasks and as such being flexible and able to adapt is key to success.
• 1+ years Office Experience is required. Medical office experience is nice to have but not required.
• Must be a high school graduate or equivalent.

If you or someone you know embodies these traits and are excited about the opportunity to make a difference in our patients' lives, we'd love to meet you.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person