Job Summary

The intake coordinator is responsible for accepting referrals from the company’s referral sources, communicate with the provider case managers, and maintain professional relationships. The position holder is required to organize and manage referral information, processes accurately and distribute it over the other departments based on the given route. Intake coordinators report to the department lead, administrator, and/or DON.

Responsibilities:

• Answer phone calls and messages.
• Check referral portals and accept referrals. Communicate and discuss with the operations manager and DON if needed.
• Constantly check and keep faxes updated.
• Print, collect, organize, and manage all accepted referrals, the process for information verification, eligibility check, and data entry.
• Keep the referral log up to date and make sure all accepted referrals are reported into the log.
• Distribute charts and information in a timely manner for further processes.
• Troubleshoot, prioritize, and present a polished, positive image to referral sources.
• Call newly accepted patients, introduce the company, and verify their information in the referral.
• Maintain a professional, positive, and motivated working environment.
• Implement given tools and materials on daily basis.
• Maintain good communication and professional relationships with the other department.

Required skills:

• Excellent interpersonal communication and organizational skills.
• Able to work under high pressure and in a fast pace environment.
• Flexible and fast learner
• Problem-solving skills.
• Critical thinking and ability to use the best judgment.
• Excellent written and verbal communication skills.
• Managerial, operational, and organizational skills.

Qualifications:

• Degree in Healthcare Administration or similar field.
• Must have previous home health experience.
• Must have working knowledge of home health requirements.
• Must have experience in a high-volume call center.
• Experience using EMR systems.
• Licensed nurse is a plus.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Medical Specialty:

• Home Health

Schedule:

• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person