Responsibilities

• Advise and counsel members with regards to academic and future employment options, benefits, and programs provided by the 1199SEIU Training and Employment Funds; analyze and interpret student transcripts and academic records
• Refer members to appropriate academic programs including degree, certificate, continuing education, and preparatory classes; provide assistance over the phone, in-person, online, at healthcare facilities, and other events to ensure members make sound academic/career decisions and receive benefits, as per Fund guidelines
• Lead projects related to identifying, counseling, and recruiting members for cohort programs, provide on-going case management, develop new support programs, conduct research, and create career counseling and other case management materials
• Develop and conduct Academic and Career Guidance Workshops; identify needs and develop proposed solutions for customized workshops and interventions
• Collect and analyze academic and tuition assistance data; consult with Team Lead for quality control of tuition assistance applications prior to final approval and processing; submit workshop data to administrative staff for members’ reporting and tracking purposes
• Responsible for preparing member appeal documentation; ensure members receive timely communication, close case management, and written notification regarding final decisions of appeals
• Establish relationships and coordinate services with contracted counselors, educational institutions and external workshop facilitators; ensure stakeholders have knowledge and the tools necessary to provide the highest level of service and that referrals among departments and schools are seamless
• Perform additional duties and projects as assigned by management

Qualifications

• Master’s Degree in Education, Counseling, or Human/Social Services required
• Minimum three (3) years direct counseling experience in adult education, vocational/college programs, job placement or career counseling required
• Proficient in Microsoft Word, Excel, and PowerPoint
• Bilingual Mandarin and Cantonese preferred
• Knowledge of health care education programs/career ladders or City University of New York (CUNY) system preferred
• Ability to work flexible hours including some evenings and weekends; must be able to at work various locations
• Ability to develop and maintain strong relationships with staff and stakeholders, excellent customer service skills a must
• Detail oriented and ability to handle multiple projects in a fast-paced environment with tight deadlines, and work well under pressure
• Excellent reading, writing and verbal communication skills including presentation/facilitation skills