About Job

Key Duties and Responsibilities

Facilitate and schedule patient appointments/referrals with appropriate provider(s) for cancer screening, diagnostics, and treatment. Attend appointments with patients on an as needed basis.
Make confirmation calls/emails to patients regarding future appointment dates.
Respond to patient inquiries and assist patients with the completion of paperwork.
Educate patients on care processes and provide counsel to reduce anxiety and fear.
Develop relationships with health care providers within and outside the community health center
Support clinic quality improvement efforts regarding cancer screening and referrals.
Identify patient barriers to care such as transportation, insurance, and language barriers, and refer patients as needed to additional resources to support engagement in care.
Assist in helping patients arrive at scheduled appointments on time and prepared, coordinating transportation when needed.
Using Electronic Health Record (EHR) system, track navigation services, record messages from patients, and contribute to clinic tracking workflows.
Track appropriate patient-level quality outcomes for program monitoring and evaluation.
Adhere to Certified Healthcare Administrative Professional (CHAP) standards. Patient Safety initiatives, Patient Rights, and Health Insurance Portability and Accountability Act (HIPAA) Privacy standards.
Attend relevant stakeholder and advisory meetings to support overall program implementation and evaluation.
Attend trainings and learning opportunities that expand content knowledge and best practices.
Other duties as assigned.

Education and Experience

Associate or bachelor’s degree in relevant field or relevant work experience equivalent
1-2 years of experience with health care clinic operations
Interest in and knowledge of community health care and primary care
Electronic health record (EHR) experience

Essential Skills and Abilities

Ability to work collaboratively with physicians, staffs, and external organization
Proficiency with Microsoft Word and Excel
Thrives in an unstructured, start-up environment.
Self-starter that can work independently and collaboratively, prioritize tasks and has initiative and excitement to take on unfamiliar tasks.
Advanced knowledge of word processing, graphic presentation and computer software related to specific tasks
Demonstrated excellent computer and word processing skills with special emphasis on calendaring, presentation, and spreadsheet capabilities
Working knowledge of company policies, procedures, and operations
Excellent composition, grammar, and business language skills
Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of management, patients, and family members.
Creative, flexible, well organized, resourceful, and detail-oriented
Excellent judgment in handling confidential and sensitive information
Ability to work independently, set priorities and handle multiple tasks with a high level of efficiency
Establishing and maintaining cooperative working relationships with others
Ability to work across locations and time zones

Core Competencies