- Join Our Growing Team Under New Ownership -

Looking for Dynamic Personality wanting career advancement opportunities with a passion for taking care of others!

The Client Care Coordinator plays a vital role in ensuring a seamless experience for our clients and the care they receive in their homes. This position is responsible for managing client inquiries, in-home visits, and maintaining excellent relationships with local referral sources. The ideal candidate will possess a strong passion for helping seniors and demonstrate exceptional communication skills to effectively interact with clients and healthcare referral sources. We are looking for candidates who want to be a part of a team and grow with us!

Responsibilities

• Serve as the primary point of contact for clients, addressing new client inquiries and referral sources.
• In-home visits with potential new clients as well as re-assessments with existing clients.
• Maintain accurate client records/communication; update client care plans as needed.
• Assist with billing inquiries; manage accounts receivables.
• Create new and maintain existing relationships with local referral sources.
• Participate in local community events to increase awareness of Comfort Keepers and the services we provide.
• Proactively generate and cultivate new referral relationships within the local community.

Skills

• Efficient with computers and a willingness to learn software programs provided.
• Strong organizational skills with attention to detail to maintain accurate client records.
• Excellent verbal and written communication skills for effective interaction with diverse populations.
• Ability to work collaboratively in a team-oriented environment
• Ability to manage multiple tasks efficiently
• Ability to adapt to last-minute changes and shifting priorities with a positive and solution-focused attitude.
• Effective at establishing and expanding referral networks to generate new opportunuities.

This role is essential in fostering positive relationships between our offices, our clients, and community partners. If you are passionate about delivering exceptional customer service to our senior community, we encourage you to apply for this rewarding opportunity as a Client Care Coordinator.

Schedule:

• Monday to Friday, occasional weekend client meetings may be required

Work Location: In person

Travel: Up to 50% local travel Monday-Friday.

Job Type: Full-time

Expected hours: 40 – 50 per week

Benefits:

• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• De Pere, WI 54115 (Required)

Ability to Relocate:

• De Pere, WI 54115: Relocate before starting work (Required)

Work Location: In person