The Resident Manager plays a key role in maintaining all aspects of daily operations, ensuring continuous quality improvement, and provides leadership and supervision for all team members of the personal care service location.

Essential Functions:

• Overall implementation, delivery, and coordination of client services.
• Carries out supervisory responsibilities of all personal care services team members at the assigned location(s) in accordance with policies and procedures as well as applicable state regulations. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Coordinate family/resident care conferences and serve as a direct liaison between residents, families, and team members.
• Ensure compliance with all company and state regulatory requirements including mandatory reporting to State Regulatory Body, survey readiness and management, and continuous quality assurance.
• Ensure that all incident reports are completed, filed, and that follow-up is conducted appropriately. Completing investigations as needed for all complaints, grievances, and incidents, and working with the Regional Manager PCS and Regional Clinical Director of PCS concerning appropriate responses and corrective actions.
• Ensure that all staff follows established safety regulations, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance programs.
• Maintains a high-level confidentiality of all information related to the role.
• Fosters positive team culture through staff appreciation programs, recognition of excellent performance, and retention through regular feedback systems.
• Lead coordination of health care services to ensure continuity of care.
• Collaborate with the Regional Manager PCS and Regional Clinical Director of PCS for budget, equipment, and supplies needs.

Physical Requirements:

• Provide 24/7 on-call operations support
• Ability to regularly stand, talk, bend, stretch, pull or push and lift items
• Ability to help others with daily activities including but not limited to; bathing, dressing/undressing, dining, exercising, etc.
• Ability to frequently communicate with residents, families, co-workers, etc. Must be able to exchange accurate information in given situations.
• Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

Qualifications: Degree in healthcare or business-related field. Bachelor of Science in Nursing (BSN) Degree preferred. Licensed Practical Nurse or Registered Nurse as required by state regulations or business needs. Must pass a pre-employment background check, drug screen, TB test and physical