Care Coordinator

Needham, MA | Full-Time
Griswold Home Care - Needham Office

Be the first connection-and the ongoing support-for families in need.

Griswold Home Care in Needham, MA is seeking a Care Coordinator to serve as the first point of contact for phone calls, emails, texts, and general inquiries. Whether it's a family seeking help for a loved one, a caregiver looking for work, or a referral partner reaching out-you'll provide a warm, professional, and responsive experience that reflects the heart of our mission.

As a Care Coordinator, you won't just be the first voice people hear-you'll also support them throughout their home care journey. From the first phone call to ongoing scheduling and coordination, you'll play a central role in ensuring every client and caregiver relationship runs smoothly and compassionately. You'll be the go-to contact for families and caregivers alike, helping manage care with professionalism, empathy, and efficiency.

What You'll Do:

• Respond to all incoming calls, emails, and text messages with care and urgency
• Be the first point of contact for clients, families, caregivers, job seekers, and partners
• Assist families and loved ones in coordinating home care for seniors or individuals with disabilities
• Match caregivers to clients based on care needs and compatibility
• Schedule caregiver shifts and fill urgent or last-minute openings
• Conduct caregiver interviews, background checks, and onboarding
• Maintain organized, compliant employee records
• Participate in a shared on-call rotation to ensure ongoing care coverage

Who You Are:

• Friendly, calm, and professional communicator - by phone, email, and text
• Detail-oriented, organized, and comfortable juggling multiple tasks
• A team player who thrives in a collaborative, fast-paced office
• High school diploma or GED required (college or healthcare experience is a plus)
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience in caregiving, staffing, or customer service is a plus

What We Offer:

• Competitive pay with room to grow
• Health insurance options
• 401(k) with potential employer match
• Paid Time Off and Paid Medical Family Leave
• Team-based, supportive culture
• A meaningful role that connects people to life-changing care

About Griswold Home Care - Needham:

We help seniors and individuals with disabilities remain independent and safe at home. Our Needham team supports not only our clients, but also their families and caregivers-ensuring that every interaction is compassionate, professional, and dependable.

Apply today to become the first connection-and the ongoing support-for trusted care.