Schedule Requirements:

· Tuesday: 8:45 am – 5:15 pm or Tuesday & Wed 8:45 am to 1:00 pm

· Friday: 8:45 am- 5:15 pm

· Saturday: 8:45 am to 5:15 pm

Summary/objective

The Patient Care Coordinator/Receptionist will act as the first point of contact for clients looking to obtain care at our organization. Responsibilities include managing phones, scheduling, verifying and relaying insurance benefits information, collecting patient information, preparing various medical documents, and explaining policies to our patients as needed in addition to maintaining a clean and functional clinical space. The coordinator will perform all tasks to make sure that a client has a great experience before and after their visit with the clinician. Your goal will be to ensure the smooth workflow of our medical facilities, so that our clients receive the best possible care.

Scope and Manner of Services

Administrative

● Greeting clients and their caregivers on arrival

● Collecting information such as client details, medical history, billing, and insurance information

● Preparing client intake documentation

● Enter client information into databases and maintain accurate records

● Relay information to relevant staff members

● Inform clients and their caregivers of clinic procedures, policies, and protocols

● Provide clients with billing and payment information

● Field questions, concerns, and issues

● Perform general administrative tasks

● Manage office communications (e.g. phone, email, fax correspondence)

● Schedule appointments

● Process invoices, bills and payments

● Opening and closing clinic

● Checking insurance benefits

● Participate in social media and web campaigns, advertising, and promotion

Additional job duties:

Cleaning office twice weekly, following established cleaning schedule

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required.

In keeping with good standing on a collaborative team, all staff participate in miscellaneous tasks as needed and as time permits--to keep the clinic up and running.

Required education and experience

Proven work experience as a Patient Access Representative, medical administrative assistant, or similar role

● Strong administrative and organizational skills

● Excellent communication and interpersonal skills

● Proficiency in Microsoft Office and data entry systems

● Ability to multitask and maintain strong attention to detail

● Compassionate and patient

● Knowledge of MS Office, google workspace

● Outstanding communication skills

● Patience and discretion

● Organizational and multitasking skills

● High school diploma; additional training in Medical Administration is a plus

● Willing to adhere to any CDC/OHA guidelines for healthcare workers

● Ability to work independently with minimal management oversight

● Honesty, Integrity, Reliability

● Cash handling skills

● Some entry level medical terminology knowledge

● English language excellence-both written and spoken

● Attention to detail

● Ability to prioritize work

● Excellent customer service attitude

● Excellent attendance record and dependability

● Desire to be an integral part of a family

● Professional appearance and attitude

Preferred education and experience—

● Experience processing insurance claims

● Familiarity with basic bookkeeping

● Understanding of insurance companies, coverage, and benefit checking (will train)

● Spanish language proficiency

Additional eligibility qualifications—Maintain integrity and security of patient/client information at all times. Understanding of protected health information (PHI) and Health Insurance Portability and Accountability Act (HIPAA)

Signature on confidentiality form required.

Belief in and adherence to Health at Every Size® and Intuitive Eating philosophies

Work Environment

Primary work environment is an indoor office setting. In the event of attendance at marketing events, outdoor activities may be involved. These settings include variable temperatures, noise levels, and distractions. While inside the office setting it is encouraged that common areas maintain a quiet ambient noise level for patient privacy as well as a relaxing environment.

Physical demands

This job will have variable physical demands including sitting, standing, walking, and occasional lifting of supplies not to exceed 20 lbs without the assistance of another staff member or supportive device (hand truck, cart, straps, etc.)

● Ability to sit for long periods of time

● Ability to hear voices and decipher speech on a telephone using headphones, respond and dictate notes clearly

● Safely and securely stand on a step ladder to reach items off the ground in storage or filing cabinets

● Safely push, pull, lift up to 20 lbs

● Squat, stoop, kneeling in intermittent periods of time

In the case of travel (see below) driving or sitting for extended periods of time may be required.

Travel

Occasional local travel may be required to Synergy’s locations in Central Oregon - Bend and Redmond. In some cases state-level travel may be required to educational or organizational conferences which may include overnight stays.

Wage and Benefits Info:

Pay is determined based on education level, specialty certifications, and time with the organization. Pay reviews are provided annually and compensation will be adjusted based on performance, time with the organization, and cost of living adjustments.

Pay scale range is $15-24 /hour.

Full time employees are eligible for the following additional benefits:

$100 annual continuing education stipend (after 12 months of employment)

Comprehensive medical, dental, vision, and alternative care health benefits (after 60 day review) employee pays a portion of the premium.

Retirement with 3% matching (after 12 months of employment, immediately fully vested)

Employee Assistance Program (EAP) providing free access to coaching, financial counseling, and more

Equal Opportunity Employer

Synergy follows federal, state, and local law to ensure equal recruitment, employment, compensation, development and advancement opportunity for all qualified individuals, and prohibits deliberate harassment based on federally protected categories of race, color, religion, sex, national origin, age, or disability.

Above and beyond regulations, Synergy follows the Health At Every Size® (HAES) model. No person shall be denied employment, advancement, or treatment based on body size. It is expected that each team member leads by example, and that a weight inclusive environment is upheld.

#INDP

Job Type: Part-time

Pay: $15.00 - $24.00 per hour

Expected hours: 24 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Work Location: In person