We are Titus-Will Toyota in Tacoma! Titus-Will is a trusted, family-owned and operated business since 1938. Many of our employees have made a career of working on our team. We are currently looking for concierge/BDC representatives to help set appointments for our wonderful service departments.Flexible hours available between 7:00 am - 6:00 pm, Monday-Saturday. Full-time position.What We Offer

$35,360 - $45,760/year depending on experience
1.0 hours Paid Time Off (PTO) earned for every 40.0 hours worked
7 Paid Holidays
Medical/Dental/Vision
401-K retirement savings plans eligible after 90 days employment
Opportunity for growth
Direct deposit
Paid training
More benefit details available at:

Qualifications

Automotive BDC, call center, or customer service experience preferred but not required
Excellent verbal and written communication skills
Punctual, reliable, and eager to improve
Clean driving record and valid driver’s license

Responsibilities

Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
Actively listen to customers, answering their questions, and directing them appropriately as they request
Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
Advise maintenance recommendations
Confirm scheduled and missed appointments

Titus-Will is a drug-free workplace and an equal opportunity employer and prohibits discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. To be considered for employment, you will be required to take a pre-employment drug screen (excluding marijuana). For positions involving driving company and/or customer vehicles, you will be required to provide a copy of your driving record (available at your local DMV).

Automotive Service Appointment Coordinator / BDC

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