General informationClient / CorporateClientWork ModeIn-OfficeNameAccess Care Coordinator, Bilingual Spanish and English Highly PreferredJob ID20948CityPhoenixPublished date17-Jun-2025StateArizonaCountryUnited StatesZip Code85018Description & RequirementsArizona Kidney Disease and Hypertension Center (AKDHC) is one of the nation's largest groups of physicians specializing in the care of patients with Chronic Kidney disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting of physicians and other vital support staff. To learn more about us, please visit our website: .Access Care Coordinator, Bilingual Spanish and English Preferred - AKDHCThis Access Care Coordinator, Bilingual Spanish and English Preferred assesses, coordinates, and identifies the vascular access needs and services of CKD & ESRD patients. Provides ongoing monitoring of the patient's vascular access to assure life of the access is achieved and plans for any intervention or monitoring will be achieved. This position is responsible for assisting Surgical and Nephrology schedulers with interventional and permanent access placement. The primary goal is to reduce the prevalence of Hemodialysis catheters in new ESRD and chronic ESRD patients. This position is direct back up to the surgical and nephrology scheduler.Essential Duties and Responsibilities include the following. Other duties may be assigned.

Liaison between AKDHC and Dialysis units as well as outside Surgeon's offices
Participate in access education, early planning, and scheduling of vascular access procedures.
Monitors all ESRD reports, CKD reports and QA reports from administration and dialysis units.
Reviews patient's current access status and collaborates with office and dialysis unit's clinical staff in developing a plan of action for permanent access.
Coordinates timing of access placement based on Stage/GFR and patient need for dialysis.
Ongoing monitoring of the patient's permanent access: communicates with staff in making sure any US, Limited Studies and/or Interventions needed are scheduled.
Receives calls/faxes from patients, dialysis units or physician offices needing to schedule patients for procedures, vessel mapping, ultrasounds, and permanent access placement.
Notifies the Nephrology and Surgical schedulers of any appointments/procedures that need to be scheduled.
Assists to schedule patients to outside vascular surgeons according to patient's access plan and insurance.
Follows-up with patients regarding surgical plan and provides education to patients that are being referred outside of AKDHC for access placement.
Does direct follow up with all outside surgeons on patient appointments and surgeries.
Serves as an educational resource for office and dialysis unit staff regarding vascular access.
Attends and participates in monthly FMC Catheter Conference calls and other committee meetings to represent the Access Center within Arizona Region: Participates on committees as directed.
Monitor Physician Rounds/QA on a daily basis.
Request and review all dialysis unit flows studies on a Monthly basis.
Track and monitor patient referrals and scheduled appointments.
Maintains access history and monitoring if patients are being seen on a routine basis.
Updates and keeps current AKDHC EMR programs related to access information.
Keeps supervisor informed on any patient issues, and overall opportunities for improvement.
Partners with FMCNA Clinical and Operations team to provide, coordinate and integrate
education on hemodialysis access types with focus on the health and safety benefits of
AV-Fistula or AV-Graft compared to central venous catheters.
Coordinates the Nephrology Practice late-stage CKD patient population with regard to CKD education, including modality selection, permanent access placement and maintenance and a stable transition to RRT with an expected patient case load of 500-700 patients.
Assesses patients' knowledge of late-stage CKD and treatments, educating and informing patients to enable them to make informed decisions regarding the creation and maintenance of a permanent dialysis access for patients starting RRT.
Adheres to strict patient and corporate confidentiality.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Current certification as a Medical Assistant or a diploma or certificate of completion of a Medical Assistant course of training from an accredited training organization
Previous experience in dialysis highly preferred
Language Ability: Bilingual capabilities speaking, reading, and writing Spanish and English highly preferred; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: To perform this job successfully, knowledge of Microsoft Office software, Spreadsheets, E-Mail, and Internet Software Is helpful.
Certificates and Licenses: Basic Cardiac Life Support

Benefits:We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Access Care Coordinator, Bilingual Spanish and English Highly Preferred

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