Please apply exclusively through the designated application link. We kindly ask that you do not contact the practice directly via phone or email, as those lines are reserved for patient inquiries. Thank you.

About the Position

At Telo Labs, we’re redefining modern aesthetics by placing long-term skin health at the center of everything we do. Founded by a Harvard MBA and a board-certified plastic surgeon, our studio blends results-driven treatments with highly personalized service. Whether we’re addressing pigmentation, acne scarring, early signs of aging, or overall facial harmony, our approach is rooted in precision and care.

Since opening our flagship location in late 2024, we’ve cultivated a loyal client community drawn to our timeless aesthetic and high standards of care. Our studio is thoughtfully designed to feel elegant, inclusive, and focused on lasting results rather than fleeting trends. Every team member plays a vital part in shaping our clients’ experiences and the ongoing evolution of our brand.

We’re currently seeking a Patient Experience Coordinator to join our growing studio team. This dynamic, client-facing role is central to our operations—merging front desk responsibilities with scheduling coordination, client education, and back-end workflow support. You'll be a key point of contact throughout the client journey, helping ensure every interaction reflects our values and skin health philosophy.

This opportunity is ideal for someone who thrives in fast-paced, high-touch environments where luxury hospitality meets clinical excellence.

Core Responsibilities

Client Experience & Care Support

• Greet and assist clients throughout their experience—from initial inquiry through post-treatment follow-up
• Provide informative guidance on treatment offerings and skincare regimens
• Respond to new client inquiries, support booking processes, and contribute to client conversion
• Maintain regular communication with existing clients to build trust and encourage retention
• Manage intake forms, consent documents, checkouts, and post-care correspondence with warmth and precision

Studio Operations

• Manage day-to-day studio activity to ensure smooth operations for both clients and providers
• Coordinate schedules across providers and treatment rooms to optimize efficiency
• Keep the studio environment clean, organized, and aligned with brand standards
• Assist with operational logistics including EMR recordkeeping, inventory, and supply coordination

Brand Support & Community Engagement

• Help plan and execute in-studio events and brand collaborations
• Support social media initiatives in a voice that mirrors our brand values and client-centered approach

What We're Looking For

• Minimum of 2 years in a client-facing role within aesthetic medicine, dermatology, high-end wellness, or luxury hospitality
• Polished, intuitive communicator who builds trust with ease
• Excellent verbal and written communication skills
• Proficient with tech platforms including booking systems, EMRs, and inventory tools
• Deep interest in skincare and aesthetic care (licensure is a plus but not required)
• Exceptionally detail-oriented, organized, and poised in high-energy settings

Compensation & Benefits

• Competitive hourly rate targeting $25/hour

(Final compensation will reflect relevant experience and certifications)

• Monthly performance-based bonuses
• Medical and dental insurance coverage
• Paid holidays
• Friends & Family discounts on treatments and skincare
• A serene, beautifully appointed studio located in Greenwich Village
• Opportunities for personal and professional growth within a rapidly evolving brand

Apply to Join Us

If you're inspired by thoughtful aesthetics, evidence-based skin health, and creating exceptional client experiences—and want to be part of a purpose-driven team at the intersection of hospitality and clinical innovation—we’d love to hear from you.

Please apply exclusively through the designated application link.
We kindly ask that you do not contact the studio directly via phone or email, as those channels are reserved for patient inquiries. Thank you for your understanding.

Our Commitment to Inclusion

Telo Labs is proud to be an equal opportunity employer. We are committed to building a diverse team that reflects the richness of the communities and clients we serve. Individuals of all backgrounds, identities, and lived experiences are encouraged to apply.

If you require accommodation during any stage of the hiring process, please let us know. We’re here to support your success.

Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• How many hours per week are you able to work?

Education:

• Bachelor's (Required)

Experience:

• Sales: 3 years (Required)
• Aesthetic treatments:: 2 years (Required)

License/Certification:

• Esthetician License (Preferred)
• Are you able to work on Saturdays? (Preferred)

Work Location: In person