Summary of Position:

We are looking for a worker to join our team and to serve as a liaison/patient coordinator between senior community and care team. The individual will work closely with our primary care teams, and other agencies to improve patient care.

Job Duties: To perform this job successfully, an individual should be able to perform below requirements:

• Facilitate communication and coordinate services between providers
• Develop trusting relationship with our community members by providing support and advocacy to help achieve health goals
• Help community members develop health management plans and goals
• Follow-up with health management/care plans with both community members and providers
• Assist community members in understanding care plans and instructions
• Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place
• Work collaboratively and effectively within a team
• Establish positive, supportive relationships with participants
• Help community members in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible
• Assist community members in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services
• Motivate community members to be active, engaged participants in their health
• Effectively work with people (staff, clients, doctors, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions
• Build and maintain positive working relationships with the community members, providers, nurse case managers, agency representatives, supervisors, and office staff
• Continuously expand knowledge and understanding of community resources, services and programs provided, human relations and the procedures used in dealing with the public as part of a service or program

Other Duties: As assigned by the Director

Work Environment: Generally, this position operates in a professional office environment; however, this position may require some travel in and around the community by utilizing a personal vehicle or other methods of transportation. The hours of work are generally Monday through Friday, 9:00 AM to 5:00 PM; however, workday may include evening hours, holidays, and weekend may be required.

Must be able to:

• Use the telephone and communicate with people both in and out of the office environment
• Must have reliable transportation
• Possess visual acuity to review detailed reports and information
• Apply manual dexterity for computer keyboarding and office equipment use
• Must be proficient in data entry, tracking, analysis, reporting, and database/software systems.
• Must be highly proficient with Microsoft Office, possess a strong attention to detail, be well organized, and a strong written and oral communicator.

Education and Experience: Position requires at least 1 year of working or volunteering experience with youth and in the community.

Qualifications:
Necessary:

• Experience in public health, social work, community development, or health-related field
• Good interpersonal communication skills
• Minimum 1 year of experience working or volunteering in community setting
• Reliable transportation
• Prefer candidates who are familiar and have experience with the community being served
• Ability to work collaboratively with team
• Self-starter with ability to juggle multiple priorities and meet deadlines
• Ability to use computers and related software including word processing, spreadsheets, basic database management, presentation software, and internet-based tools

Job Type: Full-time/Part-Time

Work Location: In person

Job Types: Full-time, Part-time

Pay: $37,000.00 - $55,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Work Location: In person