As a thriving, independently owned family practice, Caldera Family Medicine is excited to add a full time Patient Care Coordinator to join our team!

Job description

Medical Receptionist

Caldera Family Medicine is committed to providing quality patient care that begins with a quality team. We aim to foster a work environment that builds our staff both personally and professionally. We believe that utilizing each team members talents and strengths helps to make us a well-rounded family practice. As a Patient Care Coordinator (Medical Receptionist), you will be a key component in the facilitation and organization of a smooth and coordinated healthcare environment and support delivery of quality patient care.

JOB DESCRIPTION

● Represent our family practice with a professional and welcoming demeanor.

● Greet and register patients according to established protocols.

● Answer incoming calls in a prompt and courteous manner.

● Navigate telephone inquiries and transfer calls as required.

● Assist patients in completing all necessary forms and documentation.

● Inform patients of medical office procedures and policies.

● Schedule patient appointments efficiently to ensure a well-ordered flow of the practice.

● Ensure patient information is accurate and up to date on a regular basis.

● Maintain and manage patient records, including scanning of documents, billing information, and medical insurance.

● Entering insurance information in patient charts and verifying patient coverage by insurance.

● Help patients arrange payment for services not covered by their insurance.

● Collect co-pays, payments, and balances.

● Obtain external medical reports as requested by medical staff.

● Respond and comply with requests for information.

● Assist with incoming and outgoing mail.

● Assist with outreach for Quality Improvement Measures.

● Complete other clerical duties as assigned.

● Ensure reception area is well maintained, organized, neat, and clean.

● Assist in maintaining cleanliness and organization throughout the practice as needed.

● Contribute to a positive and cohesive working culture among all departments of the clinic.

● Safeguard patient privacy and confidentiality

KNOWLEDGE

● High school diploma

● Medical terminology, procedures and diagnosis

● Computer and relevant software applications

● General administrative and clerical procedures

● Working knowledge of healthcare insurance preferred

SKILLS

● Communication skills

● Information collection and management

● Planning and organizing

● Attention to detail

● Customer service skills

● Adaptability and confidentiality

BENEFITS

● Medical Health Insurance

● Dental Membership

● 401(k) Matching Retirement Plan

● Employee Discount

● Paid Time Off

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 4x10
• 5x8
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person