The Case Manager leads care coordination for young adults ages 18 to 24 transitioning from inpatient behavioral health treatment into a short-term, 90-day housing program. Serving as the primary point of contact, this role conducts needs assessments, develops individualized service plans, and collaborates with each participant to identify and engage their broader care team. The Case Manager ensures consistent, wraparound coordination across housing and behavioral health systems, facilitating access to services that promote stability and recovery. This position reports to the Manager of Youth Haven and Bridge Pointe Housing Services and ensures service delivery meets program objectives and agency standards.

essential duties

Program Delivery

· Manage a caseload of up to 10 youth, serving as their main service coordinator.

· Conduct thorough needs assessments and create tailored service plans with each participant.

· Organize and lead care team meetings to align efforts among all service providers.

· Maintain regular contact with youth to track progress and revise plans as needed.

· Participate in weekly staff meetings to share updates, discharge plans, and recommendations.

· Provide case updates in weekly supervision with the Program Manager to ensure alignment with program goals.

· Assist with daily operations, including floor coverage and youth supervision.

· Participate in the on-call rotation to manage referrals, intakes, and urgent coordination.

Case Management Tasks

· Complete assessments, service plans, updates, and discharge summaries per program and contract requirements.

· Identify service gaps and make timely referrals to housing, behavioral health, and stabilization resources.

· Communicate consistently with external providers to ensure continuity of care.

· Facilitate connections to community resources and aftercare support.

· Document all case activities promptly; maintain accurate and confidential records.

· Support internal team growth through onboarding, consultation, and training as needed.

· Represent the program in external provider meetings and support outreach initiatives.

Job Requirements

a. Education and Experience

· Bachelor’s degree in a human services field is required.

· At least 2 years of experience working with youth, young adults, or families facing homelessness.

· Background in trauma-informed case management and youth development.

· Experience handling conflict and crises within family systems or interdisciplinary teams.

b. Additional Requirements

· Must pass a criminal background check.

· Must pass a tuberculosis (TB) screening.

· Must have reliable transportation and a valid Washington State driver’s license (or obtain one by start date).

· Must meet safe driving criteria as set by Friends of Youth.

· Must maintain personal auto liability insurance for agency-related travel.

· Must complete certifications in CPR, First Aid, and Bloodborne Pathogens within 30 days of employment.

· Proof of COVID-19 vaccination is mandatory; no exemptions accepted.

We offer: 
 

1. Generous time off including 15 vacation days per year, paid sick leave, 11 paid holidays, 2 social justice leave days per year for full-time employees 
2. Health insurance package including medical, dental, vision, 24/7 access to telehealth, long term disability and life insurance 
3. Retirement plan with match 
4. Transgender Health Benefits

Friends of Youth is committed to equity and creating a diverse and inclusive work environment as an equal opportunity employer. We welcome, honor, and celebrate our clients, colleagues, and communities’ diverse identities and cultures. For more information, email hr@friendsofyouth.org.