About Job

About Us

Kindred Treatment Center is a CARF-accredited outpatient behavioral health practice committed to closing the gap in care through trauma-informed, compassionate services. We proudly support individuals and families ages 7 and up throughout Carroll County, Maryland, and neighboring communities. Our integrated services include mental health therapy, substance use treatment, psychiatry, and medication management.

Position Overview

We are seeking a highly organized, detail-oriented, and dependable Intake Coordinator to join our positive and collaborative team. This role is perfect for someone who is passionate about helping others, thrives in a fast-paced environment, and brings experience in behavioral health or similar medical office operations.

As the first point of contact for new clients, you will play a key role in creating a welcoming, professional intake experience while maintaining front office functions and supporting psychiatric service coordination.

Key Responsibilities

Intake Coordination & Front Office Operations

Manage intake process (respond to phone and email inquiries, schedule appointments , answer practice -related questions etc.)
Provide exceptional customer service to clients and families via phone, email, and in-person
Respond to records requests while maintaining HIPAA compliance
Accurately enter and audit client data in the Electronic Health Record (EHR) system
Ability to identify areas where we need improvement in client intake process and initiate the improvement measures
Oversee front office operations by ensuring a clean, organized, and efficient workspace with strong attention to detail and consistent follow-through on tasks
Verify insurance eligibility, communicate benefits, charge co-pays, and resolve billing inquiries
Collaborate with clinical, billing, and intake teams to ensure accurate, timely care coordination

Medication & Psychiatry Support

Support psychiatric nurse practitioners with administrative tasks related to client care
Process medication refill requests and coordinate with prescribers and pharmacies
Schedule psychiatric evaluations and follow-up appointments
Track and manage prior authorizations, providing status updates to clients and providers

Qualifications

Proficiency in electronic systems, digital files, and general computer skills, including accurate and efficient use of Electronic health records
Solution-oriented and proactive in identifying and addressing operational challenges
Strong organizational, communication, and problem-solving skills
Confident and skilled in performing responsibilities, while remaining compassionate, client-centered, and sensitive to the needs of those receiving behavioral health care
High school diploma required; Associate’s or Bachelor’s degree in Healthcare Administration or a related field preferred

What We Offer

Competitive Compensation – Your skills and dedication deserve to be recognized and rewarded
Generous Paid Time Off & Holidays – Prioritize work-life balance with time to recharge and care for yourself
Employer-Paid Benefits – Comprehensive health coverage because your well-being matters to us
Growth & Professional Development – We invest in your growth with opportunities for continued learning, training, and advancement
Supportive & Inclusive Team Culture – Join a welcoming, compassionate environment where collaboration and mutual respect thrive
Purpose-Driven Work – Be part of a mission-focused team that truly changes lives through accessible, trauma-informed care in the community

Join Us

At Kindred Treatment Center, you’ll become part of a dedicated and compassionate team making a real difference every day. We offer a positive and inclusive workplace where your voice is valued, and your growth is supported.

Job Types: Full-time, Part-time

Pay: $20.00 - $30.00 per hour

Expected hours: 15 – 40 per week

Benefits: