Primary Purpose: Oversee day to day operations of the Pet Network Humane Society (PNHS) Volunteer and Foster programs including the recruitment, training, assignment, and management of volunteers and fosters to enhance PNHS operations, programs, and events.

Reports to: Director of Operations (DO)

Essential Duties/Responsibilities:

• Working with the DO, create, maintain, and update volunteer and foster manuals, training materials, volunteer and foster questionnaires, scheduling, policies and standard operating procedures as needed.
• This position works with the Behavior and Enrichment Coordinator (BEC) on developing, updating and conducting volunteer training and consulting with the BEC on animal behavior in the foster home and how to manage it.
• Screen volunteer/foster questionnaires, provide orientations, training and assignments in a timely manner. Also, develop a “volunteer mentorship” program to further enhance training of new volunteers by more seasoned volunteers. Coordinate training with appropriate directors/managers as needed.
• With input from relevant directors, create and maintain volunteer roles across the shelter.
• Monitor volunteer and foster satisfaction and performance through regular communications. Conduct regular evaluations of volunteer and foster programs.
• Maintain volunteer and foster databases and ensure that active volunteers have signed liability releases and emergency contact forms on file. Maintain accurate foster records in the Shelterluv database.
• Continue and improve our Volunteer Recognition Program including semi annual “Volunteer Appreciation” event.
• Assist the marketing program by providing social media content for both Volunteer and Foster programs as a way to recruit and spread awareness. Coordinator will participate in monthly marketing meetings and as needed event meetings.
• Maintain the monthly volunteer e-newsletter.
• Continue to implement and follow industry best practices and protocols.
• Participate in weekly population rounds to identify and prioritize animals in need of foster care and work to match with an appropriate foster candidate.This meeting will help to identify volunteer needs as well.
• Present monthly overview and stats of programs during out Monthly Staff Meeting.
• Lead one “morning huddle” per week.
• Collaborate with foster families to maximize adoptability and promote adoptions from foster homes.
• Develop and maintain standardized foster care materials and procedures including the smooth transition of foster animals to and from the shelter and proper documentation of foster experience in Shelterluv.
• Ensure that foster animals receive all the necessary medical treatments by coordinating vet appointments as needed. This includes maintaining vaccines, medication, food and flea/tick prevention while in foster. Continue to monitor the health and behavior of animals in foster care and provide appropriate intervention when needed.
• Grow the Mountain Buddies program with volunteers/fosters and the public.
• Increase our awareness and interactions with the local schools and group organizations that want to participate in volunteering or events at PNHS
• Communicate with volunteers, fosters, PNHS staff, and management regarding any questions, problems, needs or issues that arise. Work with relevant directors and managers to resolve any violations or concerns.
• Attend Community Events including adoption events for recruitment of new volunteers and fosters.
• Provide monthly reports to DO as well as specialized reports as needed using PNHS’s volunteer and foster software.
• Interact with co-workers and volunteers in an efficient and courteous manner to ensure a cooperative team environment amongst all departments.
• Help promote fundraising activities and solicit support of agency overall.
• Maintain and promote a positive public image standard relevant to PNHS.
• Participate in disaster preparedness and response activities for the shelter and community as it pertains to pet animal-related needs.
• Attend and participate in departmental and shelter meetings. Attend educational training as recommended/approved.
• Maintain confidentiality regarding sensitive matters related to PNHS.
• Know and enforce safety protocols and accident response procedures. Report or correct any safety hazards or unsafe use of PNHS equipment.
• Responsible for keeping relevant work areas clean and organized.
• Other duties as assigned by the Director of Operations and Executive Director.

Working Conditions:

The Volunteer & Foster Coordinator has an open floor plan office space that is shared with other staff. Although most work takes place primarily indoors, there will be some work outdoors with animals including some volunteer training. Work may also be conducted at alternative venues and/or in the community as assigned by the DO. Vehicle(s) for this job include personal vehicle or use of a shelter vehicle, as needed. Potential for exposure to environmental factors such as temperature variations, high noise levels, animal diseases and waste, hazardous chemicals or chemical materials requiring OSHA Material Safety Data Sheets, anesthetics, sharp objects and potential hostile persons and/or dangerous and fractious animals.

Equipment Use: Use of basic office equipment, training equipment will include common items used for animal care such as harnesses, collars, etc. There may be other equipment used for events such as tents, audio equipment, hand carts, etc. This position will be assigned a company cell phone to be used during work hours for foster communication.

Work Hours: This is a full time position requiring 40 hours per week and the schedule is Tuesday-Saturday from 9-5:30pm. Flexibility is required as the schedule is subject to change to provide coverage at events and other venues and/or to allow supervision of volunteers when necessary and when approved by the DO.

Mental Demands:

Must have the ability to multitask, meet deadlines and perform under pressure. Exemplary communication and people skills are a must. This position requires the ability to work independently while functioning in a team environment. Position requires excellent organizational skills, a high level of accuracy and attention to detail. Able to use sound judgment when dealing with confidential information. Able to multitask and prioritize job duties in a busy and constantly changing work environment. Comfort level with ambiguity and working with the public; answering questions, responding to inquiries, recruitment, tabling events, and networking are a must.

Physical Demands:

Must be able to work indoors/outdoors and be on your feet for extended periods of time. Position requires both desk & computer work. Animal handling required; must be able to safely handle and control domesticated animals (dogs and cats). Some lifting may be required; generally, should be able to lift and carry up to 50 lbs.

Minimum Requirements:

● Minimum high school graduate or equivalent.

● Should possess excellent interpersonal and communication skills. Able to read, write and speak clearly in English so that written and verbal instructions can be followed.

● Confident computer skills and experience with MS Office, Excel, and Google Office, databases and social media.

● Strong attention to detail with a high degree of accuracy and organization.

● Goal oriented self-starter. Must be willing to work both independently and as a team.

● Must be able to meet deadlines.

● Professional demeanor both in appearance and in conduct must be able to show discretion when working with confidential material.

● Valid driver’s license with a clean driving record or access to reliable transportation.

General Qualifications:

● Must have a passion for animals and support the mission of the Pet Network Humane Society.

● Must treat animals humanely, with love and concern both on and off the job and transmit these values to others. Must adhere to all local laws regarding personally owned animals.

● General knowledge of pet behavior and care. Ability to work with animals in a safe and responsible manner.

● Positive attitude is a must!

Additional Qualifications that would benefit this position:

● Previous experience in volunteer management, community outreach and/or education.

● Previous experience in non-profit work and/or animal welfare or related field.

● Previous experience in graphic design or social media.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Incline Village, NV 89451 (Required)

Ability to Relocate:

• Incline Village, NV 89451: Relocate before starting work (Required)

Work Location: In person