Case Manager/Victim Advocate: Summit County Domestic Relations Court

Full Time: M- F 8am - 4pm

On-call Requirements

Responsibilities

Victim Assistance Program, the leading expert in crisis intervention for victims of crime and trauma in Northeast Ohio, seeks a dedicated candidate to join our valued team of Victim Advocates. We are looking for a compassionate individual who is passionate about helping those in need and capable of working independently and collaboratively to help clients achieve their goals. This role includes on-call responsibilities in the field, so flexibility and resilience are essential for success.

Crisis Intervention

Respond 24/7/365 to the needs of victims via our hotline, at crime scenes, local hospitals, or office locations throughout the county

• Arrive on-scene within 30 minutes to provide immediate crisis intervention
• Assess and address the immediate needs of clients
• Utilize the NOVA model of crisis intervention
• Provide information and referrals once crisis intervention is complete
• Debrief with on-call supervisors after complex cases and provide follow-up support as needed

Advocacy

• Help clients navigate the municipal and County Court of Common Pleas systems
• Conduct intake assessments to better understand client needs
• Maintain knowledge of local resources and refer clients to appropriate external services
• Educate clients on their rights and assist them in applying or waiving their rights as victims of crime
• Coordinate services with local law enforcement and court personnel
• Provide criminal justice education and public records information to victims
• Attend court hearings and client meetings, offering advocacy and emotional support
• Empower clients to set and pursue their own goals

Administrative

• Maintain accurate and up-to-date documentation and electronic case files
• Build and maintain professional relationships with Summit County law enforcement and local hospital staff
• Disseminate client rights and victim outcome surveys to assess program success

Qualifications

Victim Assistance Program is committed to equipping our employees with the tools for success. We ask that you bring the following qualifications:

• A bachelor’s degree in a related field (preferred)
• Residency within 25 miles of VAP’s main office
• Ability to pass a state and federal background check throughout employment
• A valid driver’s license, current auto insurance, and reliable transportation throughout employment
• A desire to learn, grow, and use your skills to provide exceptional services to clients

Benefits

Our facilities include an education and training space, a trauma-free room, and a fully equipped staff kitchen. We also offer a generous benefits package to full-time employees, including:

• PTO - Combined Sick, Personal, Vacation - Provided upfront, no waiting period, 40 hours of rollover permitted annually
• 160 hours of annual paid time off (PTO) for employees with on-call responsibilities OR
• 120 hours of annual (PTO) for employees without on-call responsibilities
• 13 paid federal holidays for all full-time employees
• 1 paid birthday holiday for all full-time employees
• Comprehensive medical, dental, and vision coverage for all full-time employees
• Medical: SummCare, VAP contributes 80% of the employee's annual premium
• Dental & Vision: Unum, VAP contributes 0% of the employee's annual premium
• Pet insurance for all full-time employee
• Employee Assistance Program (EAP) for all full & part-time employees and family members
• Mileage reimbursement for work-related travel for all full & part-time employees
• Significant bereavement leave for all full-time employees
• 401(k) retirement plan with employer-matching contributions for all full & part-time employees (90 day waiting period)

Apply Here: Careers - Victim Assistance Program