The Supervisor supports Friends of Youth’s mission by overseeing day-to-day operations and supervising employees at Bridge Pointe and support Youth Haven. This program provides short-term, 24/7 residential support to young adults (ages 18–24) transitioning from inpatient behavioral health care into community-based housing. The Supervisor ensures a trauma-informed, young adult-driven, and healing-centered approach is integrated across all aspects of service delivery. This role supports a multidisciplinary team—including Youth Specialists, Certified Peer Counselors, and Case Managers—and ensures program activities align with agency policies, clinical standards, and regulatory compliance.  

essential duties  

Supervisory and Development Tasks 

1. Provide daily oversight of program operations, ensuring safe, consistent, and high-quality service delivery in accordance with contract requirements and agency standards. 
2. Maintain strong working relationships with behavioral health providers, discharge planners, case managers, and internal departments. 
3. Ensure new employees are properly onboarded, trained in appropriate documentation, and acquire skills consistent with agency policies, collective bargaining agreements, and contract requirements.
4. Provide employees with regular verbal and written feedback on their performance and alternative problem resolution methods.
5. Partner with the Program Manager to support the implementation of program goals, evaluation, strategic scheduling, employee retention, and quality improvement efforts.
6. Attend agency or professional training, seminars, or conferences to enhance professional knowledge.

 Client Focused Tasks 

1. Model trauma-informed, culturally responsive, and young adult-centered engagement with young adults and employees. 
2. Provide direct support and crisis intervention as needed, using de-escalation techniques aligned with agency training and best practices. 
3. Support young adults in navigating transitions from inpatient behavioral health care to independent or supported living, ensuring continuity of care and connection to services. 
4. Collaborate with team members to coordinate care planning and service delivery that reflects the goals and needs of each young adult. 
5. Facilitate client centered conversations that build trust, promote autonomy, and support goal setting in alignment with individualized service plans. 
6. Promote young adult voice and engagement in shaping program offerings and community activities, supporting a healing-centered, and empowering environment. 
7. Participate in discharge planning and case transitions to ensure smooth handoffs and maintain supportive relationships during program exits. 

 Record Keeping and Safety Tasks 

1. Ensure accurate and timely documentation of records, incident reports, logs, and shift summaries using agency systems (e.g., Salesforce). 
2. Participate in audits, data reporting, and continuous quality improvement (CQI) activities. 
3. Uphold agency policies related to safety, privacy, licensing, and mandated reporting. 
4. Support compliance with Washington State Health Care Authority requirements, Department of Health regulations, and internal agency policies. 

 Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

job requirements 

a.Education and Experience 

1. Bachelor’s degree in social work, psychology, public health, or related field required
2. Minimum of 2 years of relevant experience working in housing, shelter, or behavioral health programs
3. Minimum of 1 year of supervisory required, preferably in residential or clinical settings. 
4. Demonstrated knowledge of MS365 Power Platform. 

 b. Additional Requirements 

1. Must satisfactorily pass criminal history check.
2. Must satisfactorily pass tuberculosis (TB) test.
3. Must have reliable transportation and a valid Washington State driver's license (or be able to obtain one by date of employment).
4. Employees and volunteers who operate their own or Friends of Youth vehicles on Friends of Youth business, must have a safe driving record as defined by Friends of Youth. 
5. Must successfully complete the following health certification requirements within 30 days of employment: CPR, First Aid and Bloodborne Pathogens. 
6. Proof of COVID-19 vaccination is required. 

We offer:  

• Generous time off including 15 vacation days per year, paid sick leave, 11 paid holidays, 2 social justice leave days per year for full-time employees 
• Health insurance package including medical, dental, vision, 24/7 access to telehealth, long term disability and life insurance 
• Retirement plan with match 
• Transgender Health Benefits 

Friends of Youth is committed to equity and creating a diverse and inclusive work environment as an equal opportunity employer. We welcome, honor, and celebrate our clients, colleagues, and communities’ diverse identities and cultures. For more information, email hr@friendsofyouth.org.