Job Description
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best children's hospitals in the nation for more than 15 years
Second Among All Children's Hospitals for National Institutes of Health (NIH) Funding
Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2024)
One of the nation's America’s Most Innovative Companies as noted by Fortune
Consistently certified as great place to work
A Leading Disability Employer as noted by the National Organization on Disability
Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

Hours:
Sunday: 8am-6:30p
Monday: 10a-6:30p
Tuesday: 10a- 6:30p
Friday: 8a-6:30p

JOB RESPONSIBILITIES

Referral Management - Track data on number of referrals, referral types and monthly available visit types for purpose of managing supply and demand. Coordinate and maintain statistical data on number of calls and disposition and participates in Performance Improvement process for the department. Ability to gather clinical, medical, and demographic data to determine appropriate referral and level of care. Document information and refer patients to internal/external services as appropriate within timely manner.

Customer Service - Responds promptly to intake requests. Initiates referral process in a manner to be regularly and conveniently available to meet the needs of CHMC's patients as determined by department management and the medical staff.

External Evaluation - Triage and evaluate referrals. Assess for appropriateness and/or determine options within or outside of CCHMC. Triage and evaluate the patient need vs. service availability of patients and families for outpatient referrals. Advocates for the needs of the child and adolescent patient and family within the hospital and the community.

Patient Assessment - Assess patient need to determine phone call urgency. If routine, assess needs and provide specific referral options. If urgent, transfer to appropriate clinician.

Customer Service - Develops skills and knowledge to interact with third-party payers and managed care. Maintain professional relationship with referral sources and managed care contacts. Authorize outpatient care and collect specific benefit information.

JOB QUALIFICATIONS

Bachelor's degree in a related field

2 years of work experience in a related job discipline.

Market Leading Benefits Including*:
Medical coverage starting day 1 of employment. View employee benefits here.

Competitive retirement plans

Tuition reimbursement for continuing education

Expansive employee discount programs through our many community partners

Shift Differential, Weekend Differential, and Weekend Option Pay Programs

Referral bonus program for current staff!

Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group

Physical and mental health wellness programs

Relocation assistance available for qualified positions

• Benefits may vary based on FTE Status and Position Type

• Expected Starting Pay Range *Annualized pay may vary based on FTE status $48,568.00 - $59,196.80