About Job

Summary

The Care Manager will work closely with the Health Homes Care Management Department, the Department of Health, contracted Care Management Agencies (such as CHHUNY), ancillary providers, youth, and family members to successfully carry out care management tasks that link, advocate, and support the overall health and wellness of youth in our comm unities. The Care Manager is responsible for providing linkage and care management support to the youth and family and will be required to complete multiple assessments as required by CHHUNY and the Department of Health including, but not limited to a Plan of Care, Safety, Crisis, and Emergency Plan, Comprehensive Assessment, CANS-NY Assessment, and facilitation of Interdisciplinary Team Meetings. The Care Manager may be required to evaluate, coordinate, and provide necessary referrals for services and/or treatment as described, complete required assessments, and assist youth and families by helping to articulate goals and providing needed information. This person works closely in partnership with the families, foster families, County workers and other community partners. Overall, the Care Manager contributes to the Glove House high performance culture by exhibiting our values and providing quality results that keep Glove House as the premier provider of child, family, and behavioral health solutions.

Primary Job Functions

Provide overall support to youth to ensure that they are getting the services need to meet the overall health and wellness goals.

Performs all work tasks in a safe manner.

Is guided by organizational values and trauma informed practice in all interactions.

Demonstrates understanding of the four dimensions of safety and can identify gaps.

Treats all children, families, staff and ancillary providers with respect and courtesy.

Demonstrates and models sensitivity to the cultural background of children, families and co-workers.

Assures that job-related activities are in compliance with Glove House policies and procedures, Department of Health, Care Management Agencies, State and Federal regulations, and relevant professional association, ethical standards, accreditation standards, and the law.

Perform care management tasks as defined by the Department of Health and contracted Care Management Agencies (i.e. CHHUNY) (may include assessments, goal plans, safety plans, and other assessments).

Link, advocate, and support youth and families by identifying current strengths and barriers while providing referrals and other interventions to assist with current needs such as psychosocial supports and linkages with medical, dental, and behavioral health care providers, as well as, educational, employment, transportation community resources.

Participate as a team member of Health Homes Department and the Finger Lakes Regional Office, supporting other teams when necessary.

Coordinate services with other professionals and paraprofessionals and liaise with outside social service agencies and other organizations, where appropriate.

Provide comprehensive, client-centered, trauma-informed, collaborative care planning for the development and management with the youth and parent/guardian to assist in the integration of medical and behavioral health services, and social health services.

Build and use effective communications strategies among peers, medical staff, addiction and mental health providers, and other community agencies using electronic assisted devices including Telehealth and other interactive technology.

Help improve, measure, monitor, and sustain quality outcomes that focus on clinical indicators/performance measures, patient satisfaction, and plan adherence.

Participate in interdisciplinary team meetings and conduct regular face-to-face contact with youth and families.

May monitor interns and/or volunteers.
Develop and maintain records and program documentation, such as assessments, care plans, visitation plans, progress notes and summaries, according to contract and Glove House standards.

Generate and maintain necessary reports and paperwork (i.e., Quality Assurance and program reports).

Assures all documentation is completed in a timely fashion (within 48 business hours for contacts)

Will actively participate as a member of the Health Homes team.

Consistently attends staff meetings and provides leadership and partnership during team/staff meetings.

Assures that program staff are up to date with any concerns or needs of your case load.

Participate in Glove House communications and committees.

Responsible to assist in the research and development of best practices and new initiatives to meet the changing needs of children and families in the community.

Must maintain timely compliance with all established Glove House standards and provide support documents as necessary (physical/TB, driver license, auto insurance).

As an employee of Glove House, Inc., one of your primary responsibilities is to protect the privacy of our clients. The Agencies commitment to privacy is based on our longstanding values as well as an array of state and federal confidentiality laws and regulations. Among these regulations are the Privacy Rule and Security Rule issued by the U.S. Department of Health and Human Services (HHS) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Contribute to an engaging, positive work environment.

Participate actively in departmental meetings, training and education, as well as the quality management process.

Comply with Glove House policies, procedures, code of conduct, contracts and other legal obligations.

Assist with training other employees and providing back up when necessary.

Pick up projects on the fly; perform other duties as assigned from time to time.

Demonstrate the Glove House Values in the performance of all job duties.

Job Qualifications

Education, Licenses, Certifications & Experience

All degrees must be from an accredited university.

Related Bachelor's degree preferred, Bachelor's degree required

Minimum 2+ years' experience working with children and families in residential, group, or counseling child welfare capacity.

Knowledge, Skills and Abilities

Community resources, casework counseling, child welfare

Perform under strong demands in fast-paced, diverse environment.

Handle confidential information appropriately.

Perform at a high level of autonomy, with minimal supervision.

Ability to read and interpret documents such as contracts, regulations, training manuals, and procedural manuals.

Ability to write routine reports and correspondence. Utilizing computer and standard Microsoft Office, learn new computer programming (i.e. Netsmart, Paycom, MyEvolv, et al.)

Ability to speak effectively before groups of customers or employees of organization.

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Work on multiple tasks, while maintaining a high attention to detail, accuracy, and quality

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Commit to effectively and efficiently providing high levels of customer satisfaction with positive service delivery results.

Demonstrate the behaviors of the Glove House Values

Interact effectively with individuals/families from diverse backgrounds.

Set appropriate limits and boundaries with clients; act decisively to protect clients, when necessary.

Assess and apply proper intervention strategies.

Identify and understand environmental stressors.

Recognize importance of social, economic, environmental factors in the development and resolution of personal/family problems.

Be sensitive to service population's cultural/socioeconomic characteristics.

Commit to effectively and efficiently providing high levels of customer satisfaction with positive service delivery results.

Make home visits, which may require extensive travel.

Schedule Expectations

The incumbent will work an agreed upon standard scheduled week, which may include weekends, holidays, or evenings. The ability to work flexible hours is required, as is the ability to provide on-call support when scheduled or to meet business needs. Travel will be as needed, to conduct Glove House business-related activities. Generally, duties of this position require at least 80% time at work/face-to-face time with clients, co-workers, and supervisor. Up to 20% may be approved to work from home as approved by supervisor.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits: