In-Office Only – Customer Care CoordinatorAre you highly organized, empathetic, and skilled at managing a fast-paced workflow? Align Executive Search is partnering with a respected healthcare provider to hire a full-time, in-office Customer Care Coordinator. If you enjoy helping others and have a background in healthcare or call center support, this is your chance to make a real impact.Position Overview:
The Customer Care Coordinator provides first-line support to referral sources and patients, ensuring all orders are processed accurately and efficiently. This role involves high call volumes, insurance verification, order entry, and strong follow-up to deliver outstanding customer service every step of the way.Essential Responsibilities:

• Receive and process orders via fax, email, and other platforms
• Answer high volumes of incoming calls from patients and referral sources
• Use HIPAA-compliant communication tools, such as text and chat features
• Verify insurance eligibility and coverage
• Complete member intake and enter orders accurately and in a timely manner
• Inform patients of applicable copays, financial obligations, and product options
• Maintain thorough documentation of account updates and case notes
• Follow up on open tasks and outstanding documentation
• Stay current on home care products, insurance guidelines, and company offerings
• Communicate with patients, payors, and physicians to obtain required documentation
• Comply with HIPAA, OSHA, and all company policies and procedures
• Participate in the on-call and call-back program for emergencies
• Maintain daily attendance, punctuality, and readiness to work

Qualifications:

• High school diploma or equivalent required
• 3+ years of customer service experience
• Minimum 1 year of call center or healthcare environment experience
• Excellent listening skills and ability to communicate with empathy
• Strong verbal and written communication skills with professional, tactful delivery
• Ability to multitask and stay organized in a fast-paced setting
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with databases and standard office equipment
• Knowledge of major insurance carriers, reimbursement guidelines, and coverage eligibility is a plus
• Must be available to work evenings, weekends, and holidays if needed

Why Join This Facility:

• Work in a meaningful, mission-driven healthcare environment
• Be part of a collaborative team that values your contribution
• Grow your skills in a stable, expanding industry

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Call center: 1 year (Required)
• medical healthcare environment: 1 year (Required)

Ability to Commute:

• Riverside, CA 92519 (Required)

Ability to Relocate:

• Riverside, CA 92519: Relocate before starting work (Required)

Work Location: In person