About Job

MISSION:

Kheir’s mission is to increase and provide access to culturally and linguistically-sensitive quality primary healthcare and human services support to the underserved and uninsured residents of Southern California.

ASSIGNMENT SUMMARY:

In collaboration with the clinic care team, the Care Counselor supports implementation of the patient’s integrated clinical care plan, working towards resolution of patient’s clinically based needs/barriers. Additionally, the Care Counselor will conduct quality-focused health education/awareness and outreach to patients, educate existing and potential clients about health coverage programs, enroll clients into the appropriate coverage programs, assist with applications, and provide follow-up to ensure enrollment, utilization, and retention. In addition, the Care Counselor will make or record presentations to clients/patients on specific health-related topics to increase patient access to Social Determinants of Health (SDOH) assistance. Lastly, Care Counselors will function as members of the integrated care delivery team and will be responsible for communicating their progress towards resolving patient’s social determinants of health to avoid barriers to receiving quality care.

MINIMUM QUALIFICATIONS:

Bilingual (English/Korean or English/Spanish -written and verbal) required
Flexible work schedule
Computer proficient in Microsoft Office, Excel, Outlook, and PowerPoint
Preferred experience in health promotion, case management, education and outreach
College degree preferred, but not required
Highly organized, and well -developed oral and written communication skills

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

Provide strategic targeted outreach to explain Kheir’s Clinical Services as a Care Team member within the clinic.
In collaboration with the clinic care team, the Care Counselor supports implementation of the patient’s integrated clinical care plan, working towards resolution of patient’s clinically based need/barriers.
Performs population health management activities as assigned.
Acts as liaison for the care team.
Performs Health Risk Assessment and initiates plans for eliminating social determinants of health identified in the clinically based assessments.
Coordinates continuity of patient care with internal and external healthcare organizations and facilities, coordinates information and care requirements with other care providers.
Outreach to educate individuals about health care options such as Medi-Cal, Family PACT, and other programs available to parents, teens, and the general public.
Provide comprehensive assistance to children and their families, including in-reach and outreach to target members during the enrollment process for health insurance benefits and services that the organization provides.
Follow up to verify enrollment and encourage the utilization of health insurance benefits and services.
Connect with patients via text campaigns, and telephone outreach to assist with quality initiatives.
Act as a resource of information on the phone or in person, for reliable information regarding the clinic’s programs and conduct relevant case management.
Participates in clinical care team meetings.
Schedule appointments for patients (Primary Care, Dental & Optometry), and follow-up on any missed appointments.
Facilitate presentations on other health-related topics including, but not limited to, teen pregnancy prevention and STD’s, the importance of prenatal and pediatric care, preventative screenings, etc.
Maintain records, logs, signing sheets, and other documentation required to track for contract compliance and evaluate program performance.
Assist the supervisor with special tasks or events, including training, workshops, and material production.
Ensures timely follow-up with provider post hospitalization/emergency room visit; retrieve discharge summaries and copies of medical records.
Other duties as assigned.

WORKINGCONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a company provided computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. The position requires occasional travel to attend on- and off-site meetings.

Kheir Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kheir Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the

company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Kheir Clinic will consider for employment all qualified Applicants, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

About Kheir Clinic (FQHC):

The Kheir Clinic is a primary provider of critical in-language healthcare and human services support to the residents of Metro Los Angeles and its neighboring communities. We strive to accommodate underserved residents in the greater Los Angeles area regardless of race, ethnicity, gender, sexual orientation or income.