About Us:

Torres Water Company has been proudly serving the Greater New Orleans area for over 44 years, delivering premium water purification systems and service to residential and commercial clients. Our team is passionate about providing “Water You Can Trust,” and we are growing fast. We are currently seeking a reliable, detail-oriented Service Coordinator to join our operations team.

Position Summary:

The Service Coordinator plays a key role in supporting our technicians and ensuring seamless service operations. You will be responsible for scheduling service calls, communicating with customers, preparing work orders, and assisting in follow-up procedures. This role also includes light collections work, including contacting customers with past-due invoices and helping maintain healthy accounts receivable. Strong communication, organization, and follow-through are critical.

Key Responsibilities:

• Schedule and dispatch service technicians based on customer needs and geographic efficiency

• Communicate with customers to confirm appointments, gather system information, and provide updates

• Create and manage work orders in our CRM (ServiceTitan experience is a plus)

• Monitor job progress and ensure all paperwork and job completion notes are accurately submitted

• Follow up on service calls to ensure customer satisfaction and coordinate any necessary return visits

• Perform light collections, including making reminder calls or emails for past-due balances and documenting communication

• Work with the Operations Manager to resolve billing disputes and escalate unresolved collection issues

• Maintain accurate customer records and update system documentation as needed

• Assist with inventory tracking for service-related equipment and parts

Qualifications:

• Prior experience in a customer service, administrative, or scheduling role (experience in plumbing, HVAC, or water treatment industry preferred)

• Strong organizational and multitasking skills

• Excellent written and verbal communication

• Tech-savvy and comfortable learning new software

• Comfortable discussing outstanding balances and following up professionally on overdue invoices

• High attention to detail and a problem-solving mindset

• Ability to work collaboratively with technicians and managers

Compensation & Benefits:

• Competitive salary based on experience

• Performance-based bonus opportunities

• Paid time off and holidays

• Opportunities for growth within a rapidly expanding company