Position Summary: The Palliative Care Coordinator is responsible for coordinating patient-centered care to individuals with serious or terminal illnesses and collaborating with healthcare teams to optimize patients’ quality of life through comprehensive palliative care management.

Essential Duties:

• Completes workflow tasks and assignments in the Electronic Medical Record (EMR) system.
• Order labs, durable medical equipment (DME), and imaging; coordinate results with Nurse Practitioners (NPs), enter telephone assessments into the EMR.
• Assist patients and families with risk assessment, screening and education, working collaboratively with appropriate resources.
• Manage medication refill requests and reconciliations in patient chart.
• Facilitate faxing documentation to patients’ primary care providers (PCPs) and/or facilities.
• Accurately and timely document patient care activities in medical records. Assist patients and families with risk assessment, screening and education by working collaboratively with appropriate resources.
• Ensure timely access to resources such as home healthcare, medical equipment, and community services.
• Plan for continuing care including community outreach, home care, and hospice services as needed.
• Serve as a resource for community education and outreach initiatives. Triage patient phone calls, ensuring urgent calls are promptly addressed by the provider.
• Collaborate with interdisciplinary teams to develop and manage patient care plans. Conduct clinical level of care assessments based on discussions, medical records, and relevant clinical data.
• Maintains regular, consistent attendance and is flexible to meet the needs of the department.
• Follow all Medicare, Medicaid, and HIPAA regulations and requirements.
• Abide by all regulations, policies, procedures, and standards.
• Performs other functions as assigned and performs other duties as required.

QUALIFICATIONS:

• Graduate of an accredited Licensed Vocational Nurse or Licensed Practical Nurse program.
• Minimum of 2-3 years of healthcare experience.
• Proficient in Excel, PowerPoint, and Word
• Experience working with Electronic Medical Record (EMR) systems.
• Strong analytical and problem-solving skills.
• Solid understanding of scheduling efficiency and patient flow in healthcare setting.
• Knowledge of medical billing, coding, and insurance procedures.
• Excellent verbal and written communication skills.
• Ability to work effectively under pressure while managing time and tasks efficiently.
• Collaboratively work within the department and across teams, fostering a proactive team-oriented environment.