About Key Therapy Counseling:

Key Therapy is a client-centered mental health practice dedicated to providing compassionate and effective therapeutic services. We are committed to creating a safe and welcoming environment for our clients while supporting our team of licensed professionals. We believe in collaboration, empathy, and personalized care.

Position Summary:

The Mental Health Intake Coordinator serves as the first point of contact for new and existing clients. This role is critical in ensuring a smooth and supportive intake process, handling phone inquiries, scheduling appointments, and coordinating with therapists to ensure appropriate client-provider matches. The ideal candidate is compassionate, organized, detail-oriented, and able to manage a high volume of administrative tasks with professionalism and care.

Key Responsibilities:

• Answer incoming phone calls and respond to inquiries in a friendly, empathetic, and professional manner
• Gather and document client information during intake calls, including reason for seeking therapy, insurance details, and availability
• Coordinate therapist schedules and caseloads to ensure proper client-therapist fit based on specialization, availability, and client needs
• Maintain accurate and confidential client records in compliance with HIPAA regulations
• Follow up with clients regarding appointment confirmations, cancellations, and rescheduling
• Assist clients with questions regarding services, insurance, billing, or general concerns
• Collaborate with clinical and administrative staff to support smooth clinic operations
• Maintain knowledge of therapists’ specialties, schedules, and availability
• Have a willingness to wear multiple hats and chip in when needed
• Familiarity with client billing, and insurance eligibility and benefit process
• Ability to manage a variety of personalities and demands with patience and compassion.
• Participate in regular team meetings and contribute to a positive and supportive workplace culture

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in psychology, social work, or a related field preferred
• Prior experience in a healthcare, behavioral health, or administrative role strongly preferred
• Strong verbal and written communication skills
• Ability to remain calm and professional in high-pressure or emotionally charged situations
• Excellent organizational and multitasking abilities
• Proficiency with scheduling software, electronic health records (EHR), and Microsoft Office Suite
• Strong interpersonal and communication skills
• Comfortable discussing sensitive topics with clients in a supportive manner
• Familiarity with HIPAA regulations and client confidentiality practices
• Career orientation

Working Conditions:

• Office
• May involve flexible hours
• Regular contact with individuals experiencing emotional distress or seeking support

Why Join Key Therapy LLC?

• Supportive and inclusive work environment
• Opportunities for growth and professional development
• Meaningful work that contributes to client well-being
• Competitive compensation
• Positive team culture that values compassion and collaboration

To Apply:
Please submit your resume and a brief cover letter detailing your interest in the role.

Job Type: Full-time

Pay: $52,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person